ArticlePatient preference and adherence2018
Factors affecting patient satisfaction with ecdemic medical care: a cross-sectional study in Nanchang, China.
Article in Patient preference and adherence, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 11 papers.
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11 citing papers in PubMed.
- Article
- Exploring Patient Satisfaction and Determinants in VIP Outpatient: A SERVQUAL-Based Latent Class Analysis.Patient preference and adherence · 2025Article
- Life disturbance and hospital visit experiences among Chinese patients with benign prostatic hyperplasia: a qualitative study.BMC primary care · 2024Article
- Outpatients' satisfaction with healthcare services received at a district hospital in Botswana.Ghana medical journal · 2022Observational
- Clinical Survey of Current Perioperative Body Temperature Management: What Major Factors Influence Effective Hypothermia Prevention Practice?Journal of multidisciplinary healthcare · 2022Article
- Analysis of influencing factors of nurse-patient disputes based on patient characteristics: A cross-sectional study.Nursing open · 2022Article
- Inpatient satisfaction with nursing care in a backward region: a cross-sectional study from northwestern China.BMJ open · 2020Article
- Chinese Hospitalized Cardiovascular Patients' Attitudes Towards Self-Management: A Qualitative Study.Patient preference and adherence · 2020Article
- Outpatients' Satisfaction in the Context of 10 Years of Health-Care Reform: A Cross-Sectional Study of Tertiary Hospitals in Shiyan, China.Patient preference and adherence · 2020Article
- Outpatient Satisfaction with Tertiary Hospitals in China: The Role of Sociodemographic Characteristics.International journal of environmental research and public health · 2019Article
- A Cross-Sectional Latent Class Analysis of 3 Distinct Satisfaction Subgroups Among Non-Local Patients in VIP Outpatient.Inquiry : a journal of medical care organization, provision and financingArticle
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7 authors.
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Abstract
purposeThis study aimed to determine the factors that influence patient satisfaction with ecdemic medical care. MATERIALS AND
methodsEight hundred and forty-four face-to-face interviews were conducted between October and November 2017 in two high-profile hospitals in Nanchang, China. Patient satisfaction was divided into lowest and highest satisfaction groups according the 80/20 rule. Demographic factors associated with patient satisfaction were identified by logistic regression models.
resultsRespondents' main reasons for choosing a non-local hospital were "high level of medical treatment" (581/844), "good reputation of the hospital" (533/844), and "advanced medical equipment" (417/844). The top three items that dissatisfied the ecdemic patients were "long time to wait for treatment" (553/844), "complicated formalities" (307/844), and "poor overall service attitude" (288/844). Fewer female patients (adjusted odds ratio [AOR] =1.47, 95% confidence interval [CI] =1.03-2.11), patients with a family per-capita monthly income (FPMI) between 3,001 and 5,000 CNY (AOR =1.40, 95% CI =1.01-2.17), inpatients (AOR =1.46, 95% CI =1.01-2.13), and more patients with an FPMI >7,000 CNY (AOR =0.43, 95% CI =0.20-0.92) were detected in the lowest satisfaction group. Fewer patients with an associate's or bachelor's degree (AOR =2.40, 95% CI =1.37-4.20) and patients with an FPMI >7,000 CNY (AOR =3.02, 95% CI =1.10-8.33) were detected in the highest satisfaction group. Moreover, more inpatients (AOR =0.70, 95% CI =0.54-0.97) and those aged 46-65 years (AOR =0.63, 95% CI =0.33-0.98) were detected in the highest satisfaction group.
conclusionFindings suggested that managers of the medical facilities should note the importance of increasing their publicity through a rapidly developing media, as well as the necessity of creating a more patient-friendly medical care experience. Hospitals should also focus on the medical care experience of patients with relatively lower and higher income levels, male ecdemic patients, and ecdemic outpatients.
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