ArticleHealth services research2018
Do Crowdsourced Hospital Ratings Coincide with Hospital Compare Measures of Clinical and Nonclinical Quality?
Article in Health services research, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 10 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
10 citing papers in PubMed.
- Star Ratings and Willingness to Travel for Hospital Care.Health economics · 2026Article
- Google star ratings of Canadian hospitals: a nationwide cross-sectional analysis.BMJ open quality · 2024Article
- Article
- A cross-sectional analysis of Yelp and Google reviews of hospitals in the United States.Journal of the American College of Emergency Physicians open · 2023Article
- Measuring Patient Experience and Patient Satisfaction-How Are We Doing It and Why Does It Matter? A Comparison of European and U.S. American Approaches.Healthcare (Basel, Switzerland) · 2023Review
- Wisdom of the Experts Versus Opinions of the Crowd in Hospital Quality Ratings: Analysis of Hospital Compare Star Ratings and Google Star Ratings.Journal of medical Internet research · 2022Article
- Characterizing the Relationship Between Hospital Google Star Ratings, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Scores, and Quality.Journal of patient experience · 2022Article
- Quality and Cost of Care by Hospital Teaching Status: What Are the Differences?The Milbank quarterly · 2021Article
- Rate Your Addiction Treatment Facility: Exploring the Quality Chasm Online.Journal of general internal medicine · 2020Article
- The value of Facebook in nation-wide hospital quality assessment: a national mixed-methods study in Norway.BMJ quality & safety · 2020Article
Corrections and comments
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Authors and funding
2 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveTo determine the consistency with which government-issued hospital quality ratings and crowdsourced ratings on social media sites identify hospital quality. DATA SOURCES: Hospital ratings from Facebook, Google, and Yelp were linked with Hospital Compare (HC) measures. STUDY
designFixed-effects linear regression model. PRINCIPAL
findingsAmong crowdsourcing sites' best-ranked hospitals, 50-60% were also the best ranked on HC's overall and patient experience ratings; 20% ranked as the worst. Best-ranked hospitals had significantly better clinical quality scores than worst ranked hospitals, but were not more likely to be the highest rated in terms of HC's clinical quality measures alone.
conclusionsCrowdsourcing sites and HC provide comparable information on patient experience; scores were less consistent in terms of risk-adjusted measures of patient safety and clinical quality.
Indexed as
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What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.