ArticleBMC pregnancy and childbirth2018
A facility-based study of women' satisfaction and perceived quality of reproductive and maternal health services in the Kenya output-based approach voucher program.
Article in BMC pregnancy and childbirth, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 11 papers.
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Who cites it
11 citing papers in PubMed.
- Trial
- Exploring women's views on factors influencing the quality of maternal care among women of reproductive age in Burkina Faso: a fuzzy cognitive mapping study.BMC health services research · 2026Article
- Article
- Maternal satisfaction with delivery service and associated factors among women who gave birth at public hospitals in Guji Zone, Southern Ethiopia.BMC women's health · 2024Article
- Policy formulation and actor roles in the expanded Kenyan free maternity policy (Linda Mama): A policy analysis.PLOS global public health · 2024Article
- Community-based management of acute malnutrition: Implementation quality, and staff and user satisfaction with services.Journal of Taibah University Medical Sciences · 2023Review
- The impact of faith-based organizations on maternal and child health care outcomes in Africa: taking stock of research evidence.The Pan African medical journal · 2022Review
- Designing a Logic Model for Mobile Maternal Health e-Voucher Programs in Low- and Middle-Income Countries: An Interpretive Review.International journal of environmental research and public health · 2021Review
- Family and provider perceptions of quality of care in the management of sick young infants in primary healthcare settings in four counties of Kenya.BMJ open quality · 2021Article
- The inclusion of sexual and reproductive health services within universal health care through intentional design.Sexual and reproductive health matters · 2020Article
- Narratives of Women Using a 24-Hour Ride-Hailing Transport System to Increase Access and Utilization of Maternal and Newborn Health Services in Rural Western Kenya: A Qualitative Study.The American journal of tropical medicine and hygiene · 2019Article
Corrections and comments
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Authors and funding
11 authors.
Funding
Abstract
backgroundThis is a facility-based study designed to assess perceived quality of care and satisfaction of reproductive health services under the output-based approach (OBA) services in Kenya from clients' perspective.
methodAn exit interview was conducted on 254 clients in public health facilities, non-governmental organizations, faith-based organizations and private facilities in Kitui, Kilifi, Kiambu, and Kisumu counties as well as in the Korogocho and Viwandani slums in Nairobi, Kenya using a 23-item scale questionnaire on quality of reproductive health services. Descriptive analysis, exploratory factor analysis, reliability test, and subgroup analysis using linear regression were performed.
resultsClients generally had a positive view on staff conduct and healthcare delivery but were neutral on hospital physical facilities, resources, and access to healthcare services. There was a high overall level of satisfaction among the clients with quick service, good handling of complications, and clean hospital stated as some of the reasons that enhanced satisfaction. The County of residence was shown to impact the perception of quality greatly with other social demographic characteristics showing low impact.
conclusionMajority of the women perceived the quality of OBA services to be high and were happy with the way healthcare providers were handling birth related complications. The conduct and practice of healthcare workers is an important determinant of client's perception of quality of reproductive and maternal health services. Findings can be used by health care managers as a guide to evaluate different areas of healthcare delivery and to improve resources and physical facilities that are crucial in elevating clients' level of satisfaction.
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