ArticleAnnals of family medicine2018
The Evaluation of Physicians' Communication Skills From Multiple Perspectives.
Article in Annals of family medicine, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 22 papers, 1 of them a synthesis that pooled it.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
22 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Training in communication skills for self-efficacy of health professionals: a systematic review.Human resources for health · 2021Pooled it
- Patient- and caregiver-reported outcome and experience measures for evaluating serious illness communication: An environmental scan.Palliative care and social practice · 2026Review
- Struggling in no-man's land between childhood and adulthood - a phenomenological-hermeneutical video-observation study exploring adolescent males' encounters with general practitioners.Scandinavian journal of primary health care · 2025Article
- Collaborative Communication: A Qualitative Study of Roles and Emphases of Health Care Providers in Obstetrics and Gynecology.Journal of multidisciplinary healthcare · 2024Article
- When can cancer patient treatment nonadherence be considered intentional or unintentional? A scoping review.PloS one · 2023Article
- Application of the skills network approach to measure physician competence in shared decision making based on self-assessment.PloS one · 2023Observational
- The Effects of Physicians' Communication and Empathy Ability on Physician-Patient Relationship from Physicians' and Patients' Perspectives.Journal of clinical psychology in medical settings · 2022Article
- Physician-patient agreement on physicians' communication skills and visit satisfaction in dermatology clinics: a one-with-many design.Health psychology report · 2022Article
- Communication Quality Analysis: A user-friendly observational measure of patient-clinician communication.Communication methods and measures · 2022Article
- Doctor-Patient Communication in Primary Health Care: A Mixed-Method Study in Fiji.International journal of environmental research and public health · 2021Article
- A Structured Peer Assessment Method with Regular Reinforcement Promotes Longitudinal Self-Perceived Development of Medical Students' Feedback Skills.Medical science educator · 2021Article
- Exploring the psychometric properties of the Working Alliance Inventory in general practice: a cross-sectional study.BJGP open · 2021Article
- Inter-personal versus content: assessment of communication skills in Iraqi physicians.Heliyon · 2020Article
- Patient Experience Drivers of Overall Satisfaction With Care in Cancer Patients: Evidence From Responders to the English Cancer Patient Experience Survey.Journal of patient experience · 2020Article
- Development of competency model for family physicians against the background of 'internet plus healthcare' in China: a mixed methods study.Human resources for health · 2020Article
- Evaluating provider communication in pediatric chronic kidney disease care using a global coding system.Patient education and counseling · 2020Article
- Article
- Patients' and Clinicians' Perceptions of Clinician-Expressed Empathy in Advanced Cancer Consultations and Associations with Patient Outcomes.Palliative medicine reports · 2020Article
- Perceived Communication Skills Among Tertiary Care Physicians.Medical science educator · 2019Article
- Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
11 authors.
Funding
Abstract
purposeTo examine how family physicians', patients', and trained clinical raters' assessments of physician-patient communication compare by analysis of individual appointments.
methodsAnalysis of survey data from patients attending face-to-face appointments with 45 family physicians at 13 practices in England. Immediately post-appointment, patients and physicians independently completed a questionnaire including 7 items assessing communication quality. A sample of videotaped appointments was assessed by trained clinical raters, using the same 7 communication items. Patient, physician, and rater communication scores were compared using correlation coefficients.
resultsIncluded were 503 physician-patient pairs; of those, 55 appointments were also evaluated by trained clinical raters. Physicians scored themselves, on average, lower than patients (mean physician score 74.5; mean patient score 94.4); 63.4% (319) of patient-reported scores were the maximum of 100. The mean of rater scores from 55 appointments was 57.3. There was a near-zero correlation coefficient between physician-reported and patient-reported communication scores (0.009,
conclusionsThe lack of correlation between physician scores and those of others indicates that physicians' perceptions of good communication during their appointments may differ from those of external peer raters and patients. Physicians may not be aware of how patients experience their communication practices; peer assessment of communication skills is an important approach in identifying areas for improvement.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.