ArticleJournal of public health and epidemiology2014
Client Satisfaction with Quality of Health Care in a Rural area in Southern India.
Article in Journal of public health and epidemiology, 2014. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 6 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
6 citing papers in PubMed.
- Optimizing primary healthcare experience: assessing client satisfaction in Kaduna State, Northwest Nigeria.BMC primary care · 2024Article
- Predictors of Client Satisfaction Among Recent Users of Health Services in Lagos, Nigeria.Health services insights · 2020Article
- Assessment of Maternal Health Services Quality at Juba Teaching Hospital, South Sudan.The East African health research journal · 2020Article
- Patient Satisfaction with Rural Medical Services: A Cross-Sectional Survey in 11 Western Provinces in China.International journal of environmental research and public health · 2019Article
- Knowledge of free delivery policy among women who delivered at health facilities in Oudomxay Province, Lao PDR.Nagoya journal of medical science · 2017Article
- Perspectives of Public and Private Primary Healthcare Users in Two Regions of Albania on Non-Clinical Quality of Care.Journal of primary care & community healthArticle
Corrections and comments
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Authors and funding
2 authors.
Funding
Abstract
backgroundClient satisfaction is an important method to assess the pattern of utilization of health care services amongst all sectors indirectly reflecting on the quality of services. Most of the clients prefer private over government services due to multiple reasons.
aimTo assess the level of satisfaction of patients attending rural government and private health facilities in rural Andhra Pradesh.
methodsTen villages were randomly selected from the field practice area of a teaching medical institution, and all patients who visited any facility during the past three months were interviewed using a semi-structured questionnaire focusing on access to care, competence of the providers, quality and cost of the services and overall satisfaction with the services. Data was analysed using Microsoft Access software.
resultsOne hundred and eight clients who visited different facilities for common ailments, chronic diseases, maternal and child health services were interviewed. The average time to reach the facility was 52.23 ± 44.52 minutes. The average waiting time was 34.25 ± 42.47 minutes. More than 80% were satisfied with the clinic hours, cleanliness and comfort of the facility, and privacy maintained during examinations. 40% were satisfied with the cost of services.
conclusionThe client satisfaction with different health care providers in rural areas of Andhra Pradesh is high. Clients expect the quality of services to be better; nevertheless they continue to use the available services without complaining much.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.