Evidence map›Paper›PMID 29950911›Full record

ArticlePatient related outcome measures2018

The Relational Aspects of Care Questionnaire: item reduction and scoring using inpatient and accident and emergency data in England.

Laura Kelly, Steve Sizmur, Susanne Käsbauer, Jenny King, Robyn Cooper, Crispin Jenkinson, Chris Graham

Abstract read
In one paragraph

Article in Patient related outcome measures, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 5 papers.

0numbers the graph read from it
0cells of the map it votes in
5citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

5 citing papers in PubMed.

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4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

7 authors.

Laura KellyHealth Services Research Unit, Nuffield Department of Population Health, University of Oxford, Oxford, UK.
Steve SizmurResearch Division, Picker Institute Europe, Oxford, UK.
Susanne KäsbauerResearch Division, Picker Institute Europe, Oxford, UK.
Jenny KingResearch Division, Picker Institute Europe, Oxford, UK.
Robyn CooperResearch Division, Picker Institute Europe, Oxford, UK.
Crispin JenkinsonHealth Services Research Unit, Nuffield Department of Population Health, University of Oxford, Oxford, UK.
Chris GrahamResearch Division, Picker Institute Europe, Oxford, UK.

Funding

Department of Health HS&DR/13/07/39
6 · The paper itself

Abstract

purposeThe Relational Aspects of Care Questionnaire (RAC-Q) is an electronic instrument which has been developed to assess staff's interactions with patients when delivering relational care to inpatients and those accessing accident and emergency (A&E) services. The aim of this study was to reduce the number of questionnaire items and explore scoring methods for "not applicable" response options. PATIENTS AND

methodsParticipants (n=3928) were inpatients or A&E attendees across six participating hospital trusts in England during 2015-2016. The instrument, consisting of 20 questionnaire items, was administered by trained hospital volunteers over a period of 10 months. Items were subjected to exploratory factor analysis to confirm unidimensionality, and the number of items was reduced using a range of a priori psychometric criteria. Two alternative approaches to scoring were undertaken, one treated "not applicable" responses as missing data, while the second adopted a problem score approach where "not applicable" was considered "no problem with care."

resultsTwo short-form RAC-Qs with alternative scoring options were identified. The first (the RAC-Q-12) contained 12 items, while the second scoring option (the RAC-Q-14) contained 14 items. Scores from both short forms correlated highly with the full 20-item parent form score (RAC-Q-12,

conclusionThe RAC-Q is designed to offer near-real-time feedback on staff's interactions with patients when delivering relational care. The new short-form RAC-Qs and their respective method of scoring are reflective of scores derived using the full 20-item parent form. The new short-form RAC-Qs may be incorporated into inpatient surveys to enable the comparison of ward or hospital performance. Using either the RAC-Q-12 or the RAC-Q-14 offers a method to reduce missing data and response fatigue.

Indexed as

emergency carehospital carepatient experiencereal-time feedbacksurveys

Identifiers

PMID29950911
PMCPMC6016282

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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.