ArticleInternational journal of environmental research and public health2018
Integrating Refined Kano Model and QFD for Service Quality Improvement in Healthy Fast-Food Chain Restaurants.
Article in International journal of environmental research and public health, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 10 papers.
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Who cites it
10 citing papers in PubMed.
- Kano Model-Based Analysis of Medical and Nursing Service Needs of Fracture Patients and Their Families.Journal of multidisciplinary healthcare · 2026Article
- Analyzing Maternal Needs for "Internet+ Nursing Service" After Hospital Discharge: A SERVQUAL-KANO Model Approach.Journal of multidisciplinary healthcare · 2025Article
- Assessing Antecedents of Restaurant's Brand Trust and Brand Loyalty, and Moderating Role of Food Healthiness.Nutrients · 2023Article
- A Study on the Factors Affecting Customer Satisfaction with Institutional Foodservice during COVID-19.Foods (Basel, Switzerland) · 2022Article
- Demand analysis of telenursing among empty-nest elderly individuals with chronic diseases based on the Kano model.Frontiers in public health · 2022Article
- Demand analysis of an intelligent medication administration system for older adults with chronic diseases based on the Kano model.International journal of nursing sciences · 2022Article
- Design Strategies for Multi-Unit Residential Buildings During the Post-pandemic Era in China.Frontiers in public health · 2021Review
- Attitudes and Consumer Behavior toward Foods Offered in Staff Canteens.International journal of environmental research and public health · 2020Article
- Online Food Shopping: A Conceptual Analysis for Research Propositions.Frontiers in psychology · 2020Article
- Assessing the Importance of Health in Choosing a Restaurant: An Empirical Study from Romania.International journal of environmental research and public health · 2019Article
Corrections and comments
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
People are paying greater attention to health. To maintain a good health status and obtain food fast, customers may go to healthy fast-food chain restaurants such as Subway more often than before in China and Taiwan. Healthy fast-food chain restaurants come with a healthy spin, seeking to differentiate themselves from other fast-food restaurants. This paper combined the refined Kano model and the quality function deployment (QFD) method. The refined Kano model was used to understand how customers perceive service attributes developed based on DINESERV measurements. QFD was employed to describe the relationships among the critical service attributes and corresponding improvements as well as to identify the priority for these improvements. The analysis results revealed that providing limited offers (due to periods, seasons, and regions) should be at the top of their improvement list, followed by staff suggestions for ingredients, and a temperature display to enhance the image of fresh ingredients. Other improvement actions include providing regular launches of new flavors/products, designing new and attractive slogans, and providing restaurant apps.
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