ArticleNagoya journal of medical science2018
Waiting time in the outpatient clinic at a national hospital in Vietnam.
Article in Nagoya journal of medical science, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 14 papers.
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Who cites it
14 citing papers in PubMed, 38 citations in OpenAlex.
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- Cost-effectiveness of bringing a nurse into an Italian genetic day clinic: a before and after study.BMC health services research · 2023Article
- Job satisfaction of hospital pharmacists in a representative province in Mekong Delta, Vietnam.PloS one · 2023Article
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- Presented a Framework of Computational Modeling to Identify the Patient Admission Scheduling Problem in the Healthcare System.Journal of healthcare engineering · 2022Article
- Lean Management Improves the Process Efficiency of Controlled Ovarian Stimulation Monitoring in IVF Treatment.Journal of healthcare engineering · 2022Article
- Assessment of patients waiting and service times in the ophthalmology clinic of a public tertiary hospital in Nigeria.Ghana medical journal · 2020Article
- Impact of a Commercial Artificial Intelligence-Driven Patient Self-Assessment Solution on Waiting Times at General Internal Medicine Outpatient Departments: Retrospective Study.JMIR medical informatics · 2020Article
- The management of hydatidiform mole using prophylactic chemotherapy and hysterectomy for high-risk patients decreased the incidence of gestational trophoblastic neoplasia in Vietnam: a retrospective observational study.Nagoya journal of medical science · 2020Observational
- Outpatient Waiting Time at Vietnam Health Facilities: Policy Implications for Medical Examination Procedure.Healthcare (Basel, Switzerland) · 2020Article
- Patient satisfaction with HIV services in Vietnam: Status, service models and association with treatment outcome.PloS one · 2019Article
- Evaluating Different Strategies on the Blood Collection Counter Settings to Improve Patient Waiting Time in Outpatient Units.Inquiry : a journal of medical care organization, provision and financingArticle
- Improvement in outpatient services using the WeChat calling system in the Shanghai Children's Hospital.Pakistan journal of medical sciencesArticle
Corrections and comments
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Authors and funding
8 authors at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Vietnam is facing a problem of over-crowding in public hospitals. Long waiting time is a major dissatisfaction for patients. Reducing waiting time benefits not only patients but also hospitals in decreasing overall workload. To identify factors contributing to long waiting time in outpatient clinics, a cross-sectional study was conducted at a national hospital in Vietnam. The time for each process of 7,931 patients who visited the outpatient clinics within Thong Nhat Hospital from 5 to 9 September 2016 was collected from the computerized clinical database. Characteristics of patients (age, sex, address, day of visit, registration time, visited department and test) and waiting times were studied at the outcome measures. Multivariate analyses using the linear regression model was carried out to evaluate the contribution of these factors to the total waiting time. Among 7,931 patients, 52.3% were women, 46.3% were 60-80 years, and 64.8% registered between 5:30 and 9:30. The mean total waiting time was 104.1 minutes. The analysis on total waiting time among 4,564 patients who visited one department without any test showed that department group and registration time were significantly associated with a total waiting time. In 1,259 patients who visited one department with one test, early registration and undergoing blood tests were significantly associated with a longer total waiting time. These results showed that old age, visiting internal medicine departments, early registration time, and undergoing blood tests were factors contributing to a longer total waiting time in the outpatient clinics within Thong Nhat Hospital.
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