ArticleThe British journal of general practice : the journal of the Royal College of General Practitioners2018
Importance of accessibility and opening hours to overall patient experience of general practice: analysis of repeated cross-sectional data from a national patient survey.
Article in The British journal of general practice : the journal of the Royal College of General Practitioners, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 6 papers.
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Who cites it
6 citing papers in PubMed.
- Article
- Evaluation of Quality of Prevention of Mother to Child Transmission of HIV Service Provision and Its Determinants: The Case of Health Facility Readiness and Mothers' Perspectives.Journal of multidisciplinary healthcare · 2024Article
- Article
- Good communication was valued as more important than accessibility according to 707 Nordic primary care patients: a report from the QUALICOPC study.Scandinavian journal of primary health care · 2021Article
- Factors associated with inappropriate use of emergency departments: findings from a cross-sectional national study in France.BMJ quality & safety · 2020Article
- Article
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3 authors.
Funding
Abstract
backgroundThe UK government aims to improve the accessibility of general practices in England, particularly by extending opening hours in the evenings and at weekends. It is unclear how important these factors are to patients' overall experiences of general practice.
aimTo examine associations between overall experience of general practice and patient experience of making appointments and satisfaction with opening hours. DESIGN AND
settingAnalysis of repeated cross-sectional data from the General Practice Patient Surveys conducted from 2011-2012 until 2013-2014. These covered 8289 general practice surgeries in England.
methodData from a national survey conducted three times over consecutive years were analysed. The outcome measure was overall experience, rated on a five-level interval scale. Associations were estimated as standardised regression coefficients, adjusted for responder characteristics and clustering within practices using multilevel linear regression.
resultsIn total, there were 2 912 535 responders from all practices in England (
conclusionPatient experience of making appointments and satisfaction with opening hours were only modestly associated with overall experience. Policymakers in England should not assume that recent policies to improve access will result in large improvements in patients' overall experience of general practice.
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