ArticleInternational journal of environmental research and public health2018
Evaluation of Patient and Medical Staff Satisfaction regarding Healthcare Services in Wuhan Public Hospitals.
Article in International journal of environmental research and public health, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 26 papers, 1 of them a synthesis that pooled it.
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Who cites it
26 citing papers in PubMed, 1 synthesis or guideline pooled it, 56 citations in OpenAlex.
- Exploring the link between healthcare organizational culture and provider work satisfaction: a systematic review.BMC health services research · 2025Pooled it
- Improving Outpatient Cancer Care in Gynecologic Oncology: Understanding Patient Preferences During Their Waiting Room Experience.Current oncology (Toronto, Ont.) · 2026Article
- The influence of professional identification and organizational incentives on turnover intentions: a hierarchical linear model in Beijing's family doctors.BMC primary care · 2025Article
- Three-year trends and seasonal variation in patient satisfaction with primary health care services in Saudi Arabia: results from the national patient experience measurement program (2022-2024).Frontiers in public health · 2025Article
- Trends in the practice environment of Chinese healthcare professionals from 2008 to 2023: an age period cohort analysis.Human resources for health · 2024Article
- Effects of work-family conflict, social support and burnout on job satisfaction among primary care physicians in Huaihai economic zone.Frontiers in psychiatry · 2024Article
- Health-Related Quality of Life and Treatment Satisfaction of Patients with Blood Cancer in Kazakhstan: A Cross-Sectional Study.Asian Pacific journal of cancer prevention : APJCP · 2023Article
- Assessment of Labor Practices in Healthcare Using an Innovatory Framework for Sustainability.Medicina (Kaunas, Lithuania) · 2023Article
- Assessing the user satisfaction on COVID-19 vaccination service in Indonesia.Journal of public health research · 2023Article
- Evaluating Therapeutic Healthcare Environmental Criteria: Architectural Designers' Perspectives.International journal of environmental research and public health · 2023Article
- Analysis of factors influencing the job satisfaction of medical staff in tertiary public hospitals, China: A cross-sectional study.Frontiers in psychology · 2023Article
- Factors Affecting Satisfaction With Inpatient Services Among Adult Patients Admitted to Arba Minch General Hospital, Southern Ethiopia: A Mixed Method Study.Health services insights · 2023Article
- Turnover Intention and Its Associated Factors Among Psychiatrists in 41 Tertiary Hospitals in China During the COVID-19 Pandemic.Frontiers in psychology · 2022Article
- Optimizing the Practice Environment for Medical Staff in the Post-pandemic Era: A Discrete Choice Experiment.Frontiers in public health · 2022Article
- Impact of the Introduction of Accreditation Standards on the Satisfaction of Patients in Cardiology Departments.Healthcare (Basel, Switzerland) · 2021Article
- Designing an Informal Payment Model for Patients Admitted in the Iran Health System: A qualitative Study.Ethiopian journal of health sciences · 2021Article
- Satisfaction with healthcare services among refugees in Zaatari camp in Jordan.BMC health services research · 2021Article
- Patient satisfaction with services at the Family Medicine Employee Clinic in a tertiary hospital in Riyadh.Journal of family medicine and primary care · 2021Article
- Satisfaction with Public Hospital Reform and Associated Factors Among Medical Staff: A Cross-Sectional Survey in Wuhan, China.Risk management and healthcare policy · 2021Article
- Effective Analysis of Inpatient Satisfaction: The Random Forest Algorithm.Patient preference and adherence · 2021Article
Corrections and comments
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Authors and funding
10 authors at 4 institutions in 2 countries.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Satisfaction evaluation is widely used in healthcare systems to improve healthcare service quality to obtain better health outcomes. The aim of this study was to measure employee work satisfaction and patient satisfaction status in Wuhan, China. A cross-sectional study was conducted in 14 medical institutions. The final valid sample comprised a total of 696 medical staff and 668 patients. The overall satisfaction levels of medical staff and patients were 58.28 ± 14.60 (10.47–100.00) and 65.82 ± 14.66 (8.62–100.00), respectively. The factors affecting medical staff satisfaction, ranking in sequence from most to least satisfied, were: the work itself, working environment and atmosphere, hospital management, practicing environment, and job rewards. Patient satisfaction factors, from most to least affecting, were ranked as follows: physician-patient relationship and communication, service organization and facilities, continuity and collaboration of medical care, access to relevant information and support, and healthcare and related services, respectively. The overall satisfaction evaluation of medical staff was average. Healthcare policy makers and medical institution management staff should focus on job rewards and working environment. This would allow them to increase their work happiness and sense of belonging, which in turn would allow them to provide better medical services to patients. The overall patient evaluation was satisfactory, with patients satisfied at all levels of the satisfaction evaluation.
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