ArticleJournal of medical Internet research2018
Patient Continued Use of Online Health Care Communities: Web Mining of Patient-Doctor Communication.
Article in Journal of medical Internet research, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 39 papers, 2 of them syntheses that pooled it.
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The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
39 citing papers in PubMed, 2 syntheses or guidelines pooled it.
- Uncovering the hierarchical determinants of continuous usage in online health communities: integrating meta-analysis with FUZZY-DEMATEL-AISM.Scientific reports · 2026Pooled it
- Examining Different Factors in Web-Based Patients' Decision-Making Process: Systematic Review on Digital Platforms for Clinical Decision Support System.International journal of environmental research and public health · 2021Pooled it
- Stage-Based Model of User Engagement Patterns in an Online Health Community for Cardiovascular Disease Management: Qualitative Interview Study.Journal of medical Internet research · 2026Article
- Health information addiction and older adults' health product purchases: the mediating role of perceived illness severity and social support.BMC psychology · 2025Article
- Revealing Patient Dissatisfaction With Health Care Resource Allocation in Multiple Dimensions Using Large Language Models and the International Classification of Diseases 11th Revision: Aspect-Based Sentiment Analysis.Journal of medical Internet research · 2025Article
- Patient Mobility in the Digital Era: How Online Service Information from Internet Hospitals Shapes Patients' Cross-Regional Healthcare Choices.Healthcare (Basel, Switzerland) · 2025Article
- Association Between Intergenerational Support, Technology Perception and Trust, and Intention to Seek Medical Care on the Internet Among Chinese Older Adults: Cross-Sectional Questionnaire Study.Journal of medical Internet research · 2025Article
- A Systematic Review of Online Medical Consultation Research.Healthcare (Basel, Switzerland) · 2024Review
- A WeChat applet-based national remote emergency system for malignant hyperthermia in China: a usability study.BMC medical informatics and decision making · 2023Article
- What drives the adoption of online health communities? An empirical study from patient-centric perspective.BMC health services research · 2023Article
- Factors Affecting Users' Continuous Usage in Online Health Communities: An Integrated Framework of SCT and TPB.Healthcare (Basel, Switzerland) · 2023Article
- Multilevel Classification of Users' Needs in Chinese Online Medical and Health Communities: Model Development and Evaluation Based on Graph Convolutional Network.JMIR formative research · 2023Article
- A scale to measure the perceived quality of mHealth by elderly patients with hypertension in China.BMC health services research · 2023Article
- Counseling for Health: How Psychological Distance Influences Continuance Intention towards Mobile Medical Consultation.International journal of environmental research and public health · 2023Article
- How the use of an online healthcare community affects the doctor-patient relationship: An empirical study in China.Frontiers in public health · 2023Article
- Designing a doctor evaluation index system for an online medical platform based on the information system success model in China.Frontiers in public health · 2023Article
- An integrated model of UTAUT2 to understand consumers' 5G technology acceptance using SEM-ANN approach.Scientific reports · 2022Article
- Using Telemedicine during the COVID-19 Pandemic: How Service Quality Affects Patients' Consultation.International journal of environmental research and public health · 2022Article
- A Comparison Study of Doctor-Patient Internet Interactions in Traditional and Modern Medicine: Empirical Evidence from Online Healthcare Communities.Evidence-based complementary and alternative medicine : eCAM · 2022Article
- Restoring Doctor-Patient Trust to Curb Violence Against Doctors.Journal of multidisciplinary healthcare · 2022Article
Corrections and comments
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Authors and funding
1 author.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundIn practice, online health communities have passed the adoption stage and reached the diffusion phase of development. In this phase, patients equipped with knowledge regarding the issues involved in health care are capable of switching between different communities to maximize their online health community activities. Online health communities employ doctors to answer patient questions, and high quality online health communities are more likely to be acknowledged by patients. Therefore, the factors that motivate patients to maintain ongoing relationships with online health communities must be addressed. However, this has received limited scholarly attention.
objectiveThe purpose of this study was to identify the factors that drive patients to continue their use of online health communities where doctor-patient communication occurs. This was achieved by integrating the information system success model with online health community features.
methodsA Web spider was used to download and extract data from one of the most authoritative Chinese online health communities in which communication occurs between doctors and patients. The time span analyzed in this study was from January 2017 to March 2017. A sample of 469 valid anonymous patients with 9667 posts was obtained (the equivalent of 469 respondents in survey research). A combination of Web mining and structural equation modeling was then conducted to test the research hypotheses.
resultsThe results show that the research framework for integrating the information system success model and online health community features contributes to our understanding of the factors that drive patients' relationships with online health communities. The primary findings are as follows: (1) perceived usefulness is found to be significantly determined by three exogenous variables (ie, social support, information quality, and service quality; R
conclusionsFirst, this study contributes to the existing literature on the continuance use of online health communities using an empirical approach. Second, an appropriate metric was developed to assess constructs related to the proposed research model. Additionally, a Web spider enabled us to acquire objective data relatively easily and frequently, thereby overcoming a major limitation of survey techniques.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.