ArticleNursing open2018
Patients' complaints regarding healthcare encounters and communication.
Article in Nursing open, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 26 papers, 2 of them syntheses that pooled it.
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The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
26 citing papers in PubMed, 2 syntheses or guidelines pooled it, 86 citations in OpenAlex.
- A systematic review of the qualitative literature on older individuals' experiences of care and well-being during physical rehabilitation for acquired brain injury.Journal of advanced nursing · 2022Pooled it
- Training in communication skills for self-efficacy of health professionals: a systematic review.Human resources for health · 2021Pooled it
- The Impact of Age and Gender on Patient Grievances in a Dental Academic Setting: A 6-Year Analysis.European journal of dental education : official journal of the Association for Dental Education in Europe · 2026Article
- Assessment of knowledge, attitude, and practices of Lebanese diabetic patients and their relation to medication adherence and doctor-patient communication: A cross-sectional study.Journal of public health research · 2026Article
- A Cross-Sectional Study on Healthcare Providers' Perceived Compassion and Emotional Exhaustion Across Five Acute Geriatric Units: The Importance of Mutual Respect and Open Reflection.Healthcare (Basel, Switzerland) · 2026Article
- Reframing patient complaints as a quality and governance function in healthcare.International journal for quality in health care : journal of the International Society for Quality in Health Care · 2026Article
- Development of a patient decision aid (PDA)for patients undergoing breast reconstructive surgery: towards shared decision-making.Supportive care in cancer : official journal of the Multinational Association of Supportive Care in Cancer · 2025Article
- Article
- Descriptive study of claims in primary care during the year 2022 in a health area of Spain.Clinics (Sao Paulo, Brazil) · 2025Article
- It Is Time to Take Complaints Seriously? An Exploratory Analysis of Communications Sent by Users to a Public Healthcare Agency before, during and after the COVID-19 Pandemic.International journal of environmental research and public health · 2024Article
- Avoidable Injuries in 1,211 Patients with Dermatological Diagnoses in Claims to the Swedish National Patient Insurance Company during 2016 to 2020.Acta dermato-venereologica · 2024Article
- Patients Receiving Palliative Care and Their Experiences of Encounters With Healthcare Professionals.Omega · 2024Article
- Article
- Health-related quality of life in hemato-oncology patients: role of informativeness and doctor-patient communication.Health psychology research · 2024Article
- Relatives' experiences of care encounters in the general ward after ICU discharge: a qualitative study.BMC nursing · 2023Article
- Patient Experiences of Communication with Healthcare Professionals on Their Healthcare Management around Chronic Respiratory Diseases.Healthcare (Basel, Switzerland) · 2023Article
- Improving heart failure care with an Experience-Based Co-Design approach: what matters to persons with heart failure and their family members?BMC health services research · 2023Article
- Analysis of patients' complaints in primary healthcare centres through the Mawid appl in Riyadh, Saudi Arabia; a cross-sectional study.Malaysian family physician : the official journal of the Academy of Family Physicians of Malaysia · 2023Review
- "All I expect is that they accept that I am a Sami"International journal of circumpolar health · 2022Article
- Dignity encounters: the experiences of people with long-term illnesses and their close relatives within a primary healthcare setting.Primary health care research & development · 2022Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
2 authors at 2 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Aim: To explore patient-reported complaints regarding communication and healthcare encounters and how these were responded to by healthcare professionals. Design: A retrospective and descriptive design was used in a County Council in northern part of Sweden. Both quantitative and qualitative methods were used. Methods: The content of 587 patient-reported complaints was included in the study. Descriptive statistical analysis and a deductive content analysis were used to investigate the content in the patient-reported complaints. Results: The results show that patients' dissatisfaction with encounters and communication concerned all departments in the healthcare organization. Patients were most dissatisfied when they were not met in a professional manner. There were differences between genders, where women reported more complaints regarding their dissatisfaction with encounters and communication compared with men. Many of the answers on the patient-reported complaints lack a personal apology and some of the patients failed to receive an answer to their complaints.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.