ArticleHealthcare (Basel, Switzerland)2018
The Patient Experience: Informing Practice through Identification of Meaningful Communication from the Patient's Perspective.
Article in Healthcare (Basel, Switzerland), 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 15 papers, 1 of them a synthesis that pooled it.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
15 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Clinicians' and Patients' Experiences and Perceptions on the Prevention and Management of Surgical Site Infections: A Mixed-Methods Systematic Review.Journal of clinical nursing · 2025Pooled it
- Evaluation of Patient Experience in a Private Hospital in Costa Rica-A Retrospective Study.Journal of patient experience · 2026Article
- Article
- Wide Awake Local Anesthesia No Tourniquet Surgery of Carpal Tunnel Syndrome: Patients' Experience and Recall Bias in a Day-Care Setting.Medicina (Kaunas, Lithuania) · 2023Article
- Adolescent Girls and Young Women's Experiences of Living with HIV in the Context of Patriarchal Culture in Sub-Saharan Africa: A Scoping Review.AIDS and behavior · 2023Article
- Factors that shape recurrent miscarriage care experiences: findings from a national survey.BMC health services research · 2023Article
- A protocol for a scoping review of methodologies used to explore patient experience in post-acute rehabilitation settings.HRB open research · 2023Article
- Patient-centred care: reality or rhetoric-patients' experiences at ARV clinics located in public hospitals in KwaZulu-Natal, South Africa.AIDS research and therapy · 2022Article
- The Effect of Physician Communication on Inpatient Satisfaction.Healthcare (Basel, Switzerland) · 2022Review
- Validation of the patient-reported experience measure for care in Chinese hospitals (PREM-CCH).International journal for equity in health · 2021Article
- "If at Least the Patient Could Not Be Forgotten About": Communication in the Emergency Department as a Predictor of Patient Satisfaction.Journal of patient experience · 2020Article
- Artificial Intelligence-Driven Oncology Clinical Decision Support System for Multidisciplinary Teams.Sensors (Basel, Switzerland) · 2020Article
- Patient Communication of Chronic Pain in the Complementary and Alternative Medicine Therapeutic Relationship.Journal of patient experience · 2020Article
- Pregnancy and infant loss: a survey of families' experiences in Ontario Canada.BMC pregnancy and childbirth · 2019Article
- Letter to the Editor: Medicolegal Sidebar: Who Should Obtain Informed Consent?Clinical orthopaedics and related research · 2018Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
2 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
(1) Background: There is limited empirical knowledge concerning aspects of healthcare that contribute to a good patient experience from the patient's perspective and how patient feedback informs service development. (2) Aim: To examine the issues that influence the effectiveness of communication on patient satisfaction, experience and engagement, in an acute National Health Service (NHS) setting, through identification of the patient's requirements and expectations. (3) Method: Data was gathered from a large teaching hospital using a Friends and Family Test (FFT) and a communication specific survey. Both surveys captured patient narrative to identify predominant influences to explain the quantitative responses. (4) Results: The key priorities for patients are involvement in their care and receiving the right amount of information to support this. However, the delivery of compassionate care was identified as having the most influence on the likelihood of patients to recommend an acute NHS Trust. (5) Conclusion: The findings support a broader understanding of the constituents of an all-encompassing patient experience from the patient's perspective. (6) Implications: healthcare organizations need to focus their resources on how to improve patient/provider communication to support patients to be true partners in their care.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.