Evidence map›Paper›PMID 29512248›Full record

ReviewHealth expectations : an international journal of public participation in health care and health policy2018

Consumer input into health care: Time for a new active and comprehensive model of consumer involvement.

Alix E Hall, Jamie Bryant, Rob W Sanson-Fisher, Elizabeth A Fradgley, Anthony M Proietto, Ian Roos

Abstract readReview
In one paragraph

Review in Health expectations : an international journal of public participation in health care and health policy, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 33 papers, 1 of them a synthesis that pooled it.

0numbers the graph read from it
0cells of the map it votes in
33citing papers in PubMed, 1 pooled it
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

33 citing papers in PubMed, 1 synthesis or guideline pooled it.

  1. Pooled it
  2. Being 'The Only Consumer' - Exploring the Lived Experiences of Health Consumer Representatives in Australian Health System Involvement.Health expectations : an international journal of public participation in health care and health policy · 2026
    Article
  3. Consumer and Stakeholder Perspectives About the Lived Experience Advisor Programme: A Qualitative Descriptive Study.Health expectations : an international journal of public participation in health care and health policy · 2026
    Article
  4. Psychosocial Support for Australian Families Impacted by Craniosynostosis: A Qualitative Study.The Cleft palate-craniofacial journal : official publication of the American Cleft Palate-Craniofacial Association · 2026
    Article
  5. Article
  6. Article
  7. Perceptions and Experiences of Consumer Representatives on Patient Safety Investigation Teams: A Qualitative Analysis.Health expectations : an international journal of public participation in health care and health policy · 2025
    Article
  8. Using Codesign to Develop a Health Literacy Intervention to Improve the Accessibility and Acceptability of Cardiac Services: The Equal Hearts Study.Health expectations : an international journal of public participation in health care and health policy · 2025
    Article
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  15. Article
  16. Article
  17. Article
  18. Perinatal Women's Views of Pharmacist-Delivered Perinatal Depression Screening: A Qualitative Study.International journal of environmental research and public health · 2022
    Article
  19. 'Share your views'-international consultation informs a patient engagement strategy for the Multinational Association of Supportive Care in Cancer.Supportive care in cancer : official journal of the Multinational Association of Supportive Care in Cancer · 2022
    Article
  20. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

6 authors.

Alix E HallHealth Behaviour Research Collaborative, School of Medicine and Public Health, Faculty of Health and Medicine, University of Newcastle, Callaghan, NSW, Australia.
Jamie BryantHealth Behaviour Research Collaborative, School of Medicine and Public Health, Faculty of Health and Medicine, University of Newcastle, Callaghan, NSW, Australia.ORCID 0000-0001-9378-5852
Rob W Sanson-FisherHealth Behaviour Research Collaborative, School of Medicine and Public Health, Faculty of Health and Medicine, University of Newcastle, Callaghan, NSW, Australia.
Elizabeth A FradgleyPriority Research Centre for Health Behaviour, University of Newcastle & Hunter Medical Research Institute, University of Newcastle, Callaghan, NSW, Australia.
Anthony M ProiettoHunter Cancer Research Alliance, Waratah, NSW, Australia.
Ian RoosYouth Research Centre, Melbourne Graduate School of Education, University of Melbourne, Parkville, Vic., Australia.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

backgroundTo ensure the provision of patient-centred health care, it is essential that consumers are actively involved in the process of determining and implementing health-care quality improvements. However, common strategies used to involve consumers in quality improvements, such as consumer membership on committees and collection of patient feedback via surveys, are ineffective and have a number of limitations, including: limited representativeness; tokenism; a lack of reliable and valid patient feedback data; infrequent assessment of patient feedback; delays in acquiring feedback; and how collected feedback is used to drive health-care improvements.

objectivesWe propose a new active model of consumer engagement that aims to overcome these limitations. This model involves the following: (i) the development of a new measure of consumer perceptions; (ii) low cost and frequent electronic data collection of patient views of quality improvements; (iii) efficient feedback to the health-care decision makers; and (iv) active involvement of consumers that fosters power to influence health system changes.

Indexed as

Delivery of Health CareQuality ImprovementCommunity ParticipationHumansSurveys and Questionnairesconsumer involvementconsumer participationhealth care qualityquality improvement

Identifiers

PMID29512248
PMCPMC6117488

What OpenQuestion holds

Textmetadata
LicenceCC BY
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.