ArticleApplied clinical informatics2018
Optimizing the User Experience: Identifying Opportunities to Improve Use of an Inpatient Portal.
Article in Applied clinical informatics, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 25 papers, 2 of them syntheses that pooled it.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
25 citing papers in PubMed, 2 syntheses or guidelines pooled it.
- Functionalities and Issues in the Implementation of Personal Health Records: Systematic Review.Journal of medical Internet research · 2021Pooled it
- Patient Portals Facilitating Engagement With Inpatient Electronic Medical Records: A Systematic Review.Journal of medical Internet research · 2019Pooled it
- Differences by Race in Outcomes of an In-Person Training Intervention on Use of an Inpatient Portal: A Secondary Analysis of a Randomized Clinical Trial.JAMA network open · 2024Trial
- Effect of In-Person vs Video Training and Access to All Functions vs a Limited Subset of Functions on Portal Use Among Inpatients: A Randomized Clinical Trial.JAMA network open · 2022Trial
- Communicating with Vulnerable Patient Populations: A Randomized Intervention to Teach Inpatients to Use the Electronic Patient Portal.Applied clinical informatics · 2018Trial
- Identification and Classification Features of Patient Portal, A Systematic Review.Health science reports · 2025Review
- CONCERTO app for pediatric inpatients: A qualitative exploration of user experience and empowerment.PloS one · 2025Article
- Improving Provisioning of an Inpatient Portal: Perspectives from Nursing Staff.Applied clinical informatics · 2022Article
- Data on the activation and utilization of an electronic health record patient portal in an adult inpatient population at an academic medical center.Data in brief · 2021Article
- User Experience of Mobile Personal Health Records for the Emergency Department: Mixed Methods Study.JMIR mHealth and uHealth · 2020Article
- Helping Patients Be Better Patients: A Qualitative Study of Perceptions About Inpatient Portal Use.Telemedicine journal and e-health : the official journal of the American Telemedicine Association · 2020Article
- Exploring the Digital Divide: Age and Race Disparities in Use of an Inpatient Portal.Telemedicine journal and e-health : the official journal of the American Telemedicine Association · 2020Article
- Improving Acceptance of Inpatient Portals: Patients' and Care Team Members' Perspectives.Telemedicine journal and e-health : the official journal of the American Telemedicine Association · 2020Article
- Facilitating Organizational Change to Accommodate an Inpatient Portal.Applied clinical informatics · 2019Article
- Nurses' Expectations of an Inpatient Portal for Hospitalized Patients and Caregivers.Applied clinical informatics · 2019Article
- The Use of an Electronic Health Record Patient Portal to Access Diagnostic Test Results by Emergency Patients at an Academic Medical Center: Retrospective Study.Journal of medical Internet research · 2019Article
- Potential of an Electronic Health Record-Integrated Patient Portal for Improving Care Plan Concordance during Acute Care.Applied clinical informatics · 2019Article
- Parent Perceptions of Real-time Access to Their Hospitalized Child's Medical Records Using an Inpatient Portal: A Qualitative Study.Hospital pediatrics · 2019Article
- Disparities in Patient-Reported Interest in Web-Based Patient Portals: Survey at an Urban Academic Safety-Net Hospital.Journal of medical Internet research · 2019Article
- Inpatients Sign On: An Opportunity to Engage Hospitalized Patients and Caregivers Using Inpatient Portals.Medical care · 2019Article
Corrections and comments
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Authors and funding
4 authors.
Funding
Abstract
backgroundPatient portals specifically designed for the inpatient setting have significant potential to improve patient care. However, little is known about how the users of this technology, the patients, may interact with the inpatient portals. As a result, hospitals have limited ability to design approaches that support patient use of the portal.
objectivesThis study aims to evaluate the user experience associated with an inpatient portal.
methodsWe used a Think-Aloud protocol to study user interactions with a commercially available inpatient portal-MyChart Bedside (MCB). Study participants included 19 English-speaking adults over the age of 18 years. In one-on-one sessions, participants narrated their experience using the MCB application and completing eight specific tasks. Recordings were transcribed and coded into three dimensions of the user experience: physical, cognitive, and sociobehavioral.
resultsOur analysis of the physical experience highlighted the navigational errors and technical challenges associated with the use of MCB. We also found that issues associated with the cognitive experience included comprehension problems that spurred anxiety and uncertainty. Analysis of the sociobehavioral experience suggested that users have different learning styles and preferences for learning including self-guided, handouts, and in-person training.
conclusionInpatient portals may be an effective tool to improve the patient experience in the hospital. Moreover, making this technology available to inpatients may help to foster ongoing use of technology across the care continuum. However, deriving the benefits from the technology requires appropriate support. We identified multiple opportunities for hospital management to intervene. In particular, teaching patients to use the application by making a variety of instructional materials available could help to reduce several identified barriers to use. Additionally, hospitals should be prepared to manage patient anxiety and increased questioning arising from the availability of information in the inpatient portal application.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.