ArticleJMIR medical informatics2018
Patient and Health System Experience With Implementation of an Enterprise-Wide Telehealth Scheduled Video Visit Program: Mixed-Methods Study.
Article in JMIR medical informatics, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 34 papers, 2 of them syntheses that pooled it.
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The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
34 citing papers in PubMed, 2 syntheses or guidelines pooled it.
- Patients' Experiences of Healthcare Professionals' Competence in Digital Counselling in Healthcare Settings-A Qualitative Systematic Review.Journal of advanced nursing · 2025Pooled it
- Challenges and recommendations in the implementation of audiovisual telemedicine communication: a systematic review.Korean journal of medical education · 2024Pooled it
- Telehealth access, willingness, and barriers during the COVID-19 pandemic among a nationally representative diverse sample of U.S. adults with and without chronic health conditions.Journal of telemedicine and telecare · 2025Article
- Ease pediatric emergency department crowding in Switzerland with high-quality telephone triage: a prospective multicenter study.Frontiers in pediatrics · 2025Article
- Short- and intermediate-term impact of DTC telemedicine consultations on subsequent healthcare consumption.The European journal of health economics : HEPAC : health economics in prevention and care · 2024Article
- Assessment of Knowledge and Attitude of Anaesthetists in Utilizing Telehealth-Based Pre-anaesthesia Evaluation.Cureus · 2024Article
- Did Access to Ambulatory Care Moderate the Associations Between Visit Mode and Ancillary Services Utilization Across the COVID-19 Pandemic Period?Medical care · 2023Article
- Individuals' Perceptions as a Substitute for Guidelines and Evidence: Interview Study Among Clinicians on How They Choose Between In-Person and Remote Consultation.JMIR formative research · 2022Article
- Challenges and opportunities of telehealth digital equity to manage HIV and comorbidities for older persons living with HIV in New York State.BMC health services research · 2022Article
- Communicating Treatment-Related Symptoms Using Passively Collected Data and Satisfaction/Loyalty Ratings: Exploratory Study.JMIR cancer · 2022Article
- Satisfaction can co-exist with hesitation: qualitative analysis of acceptability of telemedicine among multi-lingual patients in a safety-net healthcare system during the COVID-19 pandemic.BMC health services research · 2022Article
- Patient experience and healthcare utilization for a COVID-19 telemedicine home monitoring program offered in English and Spanish.PloS one · 2022Article
- Telemedicine and Telehealth in Urology-What Do the 'Patients' Think About It?Frontiers in surgery · 2022Review
- Telehealth was beneficial during COVID-19 for older Americans: A qualitative study with physicians.Journal of the American Geriatrics Society · 2021Article
- The Effect of 24/7, Digital-First, NHS Primary Care on Acute Hospital Spending: Retrospective Observational Analysis.Journal of medical Internet research · 2021Observational
- Considerations When Using Telemedicine As the Advanced Practice Registered Nurse.The journal for nurse practitioners : JNP · 2021Article
- Assessing patient usability of video visits.mHealth · 2021Article
- The rules for online clinical engagement in the COVID era.Journal of plastic, reconstructive & aesthetic surgery : JPRAS · 2020Review
- Private Video Consultation Services and the Future of Primary Care.Journal of medical Internet research · 2020Article
- Current use of telehealth in urology: a review.World journal of urology · 2020Review
Corrections and comments
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Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundReal-time video visits are increasingly used to provide care in a number of settings because they increase access and convenience of care, yet there are few reports of health system experiences.
objectiveThe objective of this study is to report health system and patient experiences with implementation of a telehealth scheduled video visit program across a health system.
methodsThis is a mixed methods study including (1) a retrospective descriptive report of implementation of a telehealth scheduled visit program at one large urban academic-affiliated health system and (2) a survey of patients who participated in scheduled telehealth visits. Health system and patient-reported survey measures were aligned with the National Quality Forum telehealth measure reporting domains of access, experience, and effectiveness of care.
resultsThis study describes implementation of a scheduled synchronous video visit program over an 18-month period. A total of 3018 scheduled video visits were completed across multiple clinical departments. Patient experiences were captured in surveys of 764 patients who participated in telehealth visits. Among survey respondents, 91.6% (728/795) reported satisfaction with the scheduled visits and 82.7% (628/759) reported perceived quality similar to an in-person visit. A total of 86.0% (652/758) responded that use of the scheduled video visit made it easier to get care. Nearly half (46.7%, 346/740) of patients estimated saving 1 to 3 hours and 40.8% (302/740) reported saving more than 3 hours of time. The net promoter score, a measure of patient satisfaction, was very high at 52.
conclusionsA large urban multihospital health system implemented an enterprise-wide scheduled telehealth video visit program across a range of clinical specialties with a positive patient experience. Patients found use of scheduled video visits made it easier to get care and the majority perceived time saved, suggesting that use of telehealth for scheduled visits can improve potential access to care across a range of clinical scenarios with favorable patient experiences.
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