ArticleBMC health services research2018
What do patients care most about in China's public hospitals? Interviews with patients in Jiangsu Province.
Article in BMC health services research, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 24 papers, 1 of them a synthesis that pooled it.
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Who cites it
24 citing papers in PubMed, 1 synthesis or guideline pooled it.
- What Do Patients Complain About Online: A Systematic Review and Taxonomy Framework Based on Patient Centeredness.Journal of medical Internet research · 2019Pooled it
- Patient-Physician Ethnic Concordance and its Impact on Care Continuity: First Evidence from Tibet.Journal of racial and ethnic health disparities · 2026Article
- Efficiency divergence and convergence in China's hospital sector: empirical insights from Guangdong Province using a multi-method approach.Frontiers in public health · 2025Article
- The dilemma of the split between theory and reality as experienced by primary healthcare professionals: a mixed methods study of evidence-based practice in a primary care context.BMC primary care · 2024Article
- Patient experience in community health services and first choice for medical attention: A cross-sectional study in Wuhan, China.PloS one · 2023Article
- A rapid expansion of hospitals: the adaptation of multi-campus hospitals under the Chinese healthcare system.Frontiers in health services · 2023Review
- Has China's Healthcare Reform Reduced the Number of Patients in Large General Hospitals?International journal of environmental research and public health · 2022Article
- Inpatient Care Service Experience Among Adult Patients Admitted to Arba Minch General Hospital, Southern Ethiopia: Institution-Based Qualitative Study.Journal of patient experience · 2022Article
- Using artificial intelligence to reduce queuing time and improve satisfaction in pediatric outpatient service: A randomized clinical trial.Frontiers in pediatrics · 2022Article
- The situation and influencing factors of outpatient satisfaction in large hospitals: Evidence from Henan province, China.BMC health services research · 2021Article
- Rural and urban differences in patient experience in China: a coarsened exact matching study from the perspective of residents.BMC health services research · 2021Article
- Mental Health Services for Men Who Have Sex with Men in China.Community mental health journal · 2021Article
- Ranking the Healthcare Resource Factors for Public Satisfaction with Health System in China-Based on the Grey Relational Analysis Models.International journal of environmental research and public health · 2021Article
- Validation of the patient-reported experience measure for care in Chinese hospitals (PREM-CCH).International journal for equity in health · 2021Article
- Examining patient trust towards physicians between clinical departments in a Chinese hospital.PloS one · 2021Article
- The Mixed Effect of China's New Health Care Reform on Health Insurance Coverage and the Efficiency of Health Service Utilisation: A Longitudinal Approach.International journal of environmental research and public health · 2020Article
- Quality and availability of information in primary healthcare: the patient perspective.Scandinavian journal of primary health care · 2020Article
- Evaluation of patient experience in county-level public hospitals in China: a multicentred, cross-sectional study.BMJ open · 2019Article
- Risk factors and consequences of undiagnosed cesarean scar pregnancy: a cohort study in China.BMC pregnancy and childbirth · 2019Article
- Patient experience of hospital care in China: major findings from the Chinese Patient Experience Questionnaire Survey (2016-2018).BMJ open · 2019Article
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Authors and funding
6 authors.
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Abstract
backgroundEvaluations on different aspects of the performance of public hospitals in China have been conducted, usually based on indicators developed by literature review and expert suggestions. The patient perspective was not always considered. This study aims to identify what patients care most about in China's public hospitals exclusively from a patient perspective.
methodsA mix of stratified sampling and typical sampling was used to select 15 public hospitals in Jiangsu Province of China. In each sampled hospital, a convenient sample of six outpatients and six inpatients was selected to conduct face-to-face individual interviews. An interview guide consisting of six open-ended questions was designed. Donabedian's quality of care framework was applied to categorize themes and subthemes, which were generated from patients' interviews by using the conventional content analysis approach. Frequencies of themes and subthemes were counted.
resultsNine key themes were identified regarding patients' concerns about hospital care, which were environment and facilities, professional competence, hospital reputation, and morals of medical staff in the "structure" category of Donabedian's framework, caring attitudes and emotional support, medical costs, communication and information, and efficiency and coordination of care in the "process" category, and health outcomes in the "outcome" category.
conclusionsThis study has identified and prioritized the aspects that patients care most about in China's public hospitals in Jiangsu Province exclusively from a patient perspective. A measurement tool of patient-reported experiences in public hospitals could be built based on this study. Efforts should be made to represent the patient perspective to further improve the reform of public hospitals in China.
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