ReviewIntegrated pharmacy research & practice2017
Review of community pharmacy services: what is being performed, and where are the opportunities for improvement?
Review in Integrated pharmacy research & practice, 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 50 papers, 2 of them syntheses that pooled it.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
50 citing papers in PubMed, 2 syntheses or guidelines pooled it.
- Roles and barriers of community pharmacy professionals in the prevention and management of noncommunicable diseases in Ethiopia: a systematic review.Frontiers in public health · 2025Pooled it
- Factors contributing to the recruitment and retention of rural pharmacist workforce: a systematic review.BMC health services research · 2021Pooled it
- Development and Content Validation of Entrustable Professional Activities for Community Pharmacy Practice Experiences in Brazil.The clinical teacher · 2026Article
- Pharmaceutical Care Through Women's Eyes: Insights from a Cross-Sectional Study in Jordan.Patient preference and adherence · 2026Article
- How does on-demand delivery impact the accessibility and equity of community pharmacies? Perspective from groups with heterogeneous geographic-digital barriers.Frontiers in public health · 2026Article
- The Impact of Digital Healthcare Adoption and Service Quality on Patient Satisfaction: The Moderating Role of Telehealth Services in Pakistan.Journal of nursing management · 2026Article
- Availability, utilization, and factors associated with professional pharmacy services in community pharmacies in Saudi Arabia: a cross-sectional study.Journal of pharmacy & pharmaceutical sciences : a publication of the Canadian Society for Pharmaceutical Sciences, Societe canadienne des sciences pharmaceutiques · 2026Article
- Retail pharmacy as a career: attitude and perception of pharmacy students, a cross-sectional study.BMC medical education · 2025Article
- Concerns, Beliefs and Attitudes of Pharmacists About Medical Cannabis Use in Poland.Healthcare (Basel, Switzerland) · 2025Article
- [Pharmaceutical interventions in the new medicine service].Farmaceuticos comunitarios · 2025Article
- Identifying pharmacy gaps: a spatiotemporal study of multimodal accessibility throughout the day.International journal of health geographics · 2025Article
- Screening and referral programs for diabetes and cardiovascular disease: Can community pharmacists bridge the care gap?Exploratory research in clinical and social pharmacy · 2025Article
- The evolving role of pharmacists in depression care: a scoping review.International journal of clinical pharmacy · 2024Article
- Patient's satisfaction level with community pharmacies services in Romania: a questionnaire-based study.Journal of pharmaceutical policy and practice · 2024Article
- Article
- Dispensation of outpatient hospital medicines by hospital only versus hospital-community pharmacies collaboration: a cross-sectional study and survey of patient's satisfaction.Frontiers in public health · 2024Article
- Beyond satisfaction in person-centered pharmacy services.Exploratory research in clinical and social pharmacy · 2023Article
- Service quality, outpatient satisfaction and loyalty in community pharmacies in Turkey: A structural equation modeling approach.Exploratory research in clinical and social pharmacy · 2023Article
- Healthcare Service Quality Evaluated Using the Degree of Satisfaction of Patients in Romanian Community Pharmacies.Healthcare (Basel, Switzerland) · 2023Article
- Use of pharmacy services in community-dwelling middle-aged and older adults; findings from The Irish Longitudinal Study on Ageing (TILDA).Exploratory research in clinical and social pharmacy · 2023Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
2 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveThe aim of this review was to assess pharmacist and pharmacy services being provided and identify opportunities to improve patient satisfaction.
methodsStudies published between January 2006 and July 2016 examining patient satisfaction with pharmacy and pharmacist services, which were written in English, were identified in PubMed. Studies were excluded if they only looked at pharmacy student-provided services. KEY
findingsA total of 50 studies were ultimately included in the review. Of these studies, 28 examined services traditionally provided by community pharmacists such as dispensing and counseling, while 16 examined a new in-person service being offered by a pharmacy, and the remaining six involved a new technology-assisted service. While study findings were generally positive for patient satisfaction of pharmacy services, several opportunities were identified for pharmacies to improve.
conclusionOverall, patient satisfaction is high across pharmacy services; however, this satisfaction is related to prior patient exposure to services and their level of expectation. Pharmacists have multiple opportunities to improve the services they provide, and there are additional services pharmacists may consider offering to expand their role within the health care system.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.