ArticleInternational journal of medical informatics2018
Usability evaluation of a commercial inpatient portal.
Article in International journal of medical informatics, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 31 papers, 3 of them syntheses that pooled it.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
31 citing papers in PubMed, 3 syntheses or guidelines pooled it.
- Functionalities and Issues in the Implementation of Personal Health Records: Systematic Review.Journal of medical Internet research · 2021Pooled it
- Using Electronic Health Record Portals to Improve Patient Engagement: Research Priorities and Best Practices.Annals of internal medicine · 2020Pooled it
- Patient Portals Facilitating Engagement With Inpatient Electronic Medical Records: A Systematic Review.Journal of medical Internet research · 2019Pooled it
- Differences by Race in Outcomes of an In-Person Training Intervention on Use of an Inpatient Portal: A Secondary Analysis of a Randomized Clinical Trial.JAMA network open · 2024Trial
- Effect of In-Person vs Video Training and Access to All Functions vs a Limited Subset of Functions on Portal Use Among Inpatients: A Randomized Clinical Trial.JAMA network open · 2022Trial
- Confronting complexity: toward equitable healthcare technology design and evaluation for socioeconomically marginalized patients.JAMIA open · 2026Article
- User Experience in mHealth Research: Bibliometric Analysis of Trends and Developments (2007-2023).JMIR mHealth and uHealth · 2025Review
- Intention to use and perceived satisfaction with a digital tool for dementia prevention among the Dutch general public: a cross-sectional study.BMC public health · 2025Observational
- Patient-Generated Collections for Organizing Electronic Health Record Data to Elevate Personal Meaning, Improve Actionability, and Support Patient-Health Care Provider Communication: Think-Aloud Evaluation Study.JMIR human factors · 2025Article
- CONCERTO app for pediatric inpatients: A qualitative exploration of user experience and empowerment.PloS one · 2025Article
- Patients' Experiences of a National Patient Portal and Its Usability: Cross-Sectional Survey Study.Journal of medical Internet research · 2023Article
- New Ways for Patients to Make Sense of Their Electronic Health Record Data Using the Discovery Web Application: Think-Aloud Evaluation Study.JMIR formative research · 2023Article
- Usability and Acceptability of Clinical Decision Support Based on the KIIDS-TBI Tool for Children with Mild Traumatic Brain Injuries and Intracranial Injuries.Applied clinical informatics · 2022Article
- Investigating the Impact of Usability on Energy Efficiency of Web-based Personal Health Records.Journal of medical systems · 2021Article
- A Study on the Relationship between Usability of GUIs and Power Consumption of a PC: The Case of PHRs.International journal of environmental research and public health · 2021Article
- Study Protocol for Two-Steps Parallel Randomized Controlled Trial: Pre-Clinical Usability Tests for a New Double-Chamber Syringe.International journal of environmental research and public health · 2020Article
- Usability Assessment of an Innovative Device in Infusion Therapy: A Mix-Method Approach Study.International journal of environmental research and public health · 2020Article
- Portals of Change: How Patient Portals Will Ultimately Work for Safety Net Populations.Journal of medical Internet research · 2020Article
- Helping Patients Be Better Patients: A Qualitative Study of Perceptions About Inpatient Portal Use.Telemedicine journal and e-health : the official journal of the American Telemedicine Association · 2020Article
- Tracing the Decisions That Shaped the Development of MyChart, an Electronic Patient Portal in Alberta, Canada: Historical Research Study.Journal of medical Internet research · 2020Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
6 authors.
Funding
Abstract
objectivesPatient portals designed for inpatients have potential to increase patient engagement. However, little is known about how patients use inpatient portals. To address this gap, we aimed to understand how users 1) interact with, 2) learn to use, and 3) communicate with their providers through an inpatient portal. MATERIALS AND
methodsWe conducted a usability evaluation using think-aloud protocol to study user interactions with a commercially available inpatient portal - MyChart Bedside (MCB). Study participants (n=19) were given a tablet that had MCB installed. They explored MCB and completed eight assigned tasks. Each session's recordings were coded and analyzed. We analyzed task completion, errors, and user feedback. We categorized errors into operational errors, system errors, and tablet-related errors, and indicated their violations of Nielsen's ten heuristic principles.
resultsParticipants frequently made operational errors with most in navigation and assuming non-existent functionalities. We also noted that participants' learning styles varied, with age as a potential factor that influenced how they learned MCB. Also, participants preferred to individually message providers and wanted feedback on status.
conclusionThe design of inpatient portals can greatly impact how patients navigate and comprehend information in inpatient portals; poor design can result in a frustrating user experience. For inpatient portals to be effective in promoting patient engagement, it remains critical for technology developers and hospital administrators to understand how users interact with this technology and the resources that may be necessary to support its use.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.