ArticleJournal of medical Internet research2017
The Effect of Screen-to-Screen Versus Face-to-Face Consultation on Doctor-Patient Communication: An Experimental Study with Simulated Patients.
Article in Journal of medical Internet research, 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 39 papers, 1 of them a synthesis that pooled it.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
39 citing papers in PubMed, 1 synthesis or guideline pooled it, 99 citations in OpenAlex.
- Pooled it
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- The magic of first impressions: Do facial displays on online platforms affect users' offline conversion rate?PloS one · 2026Article
- [Remote management of musculoskeletal pain : A pragmatic approach to the implementation of video and phone consultations in musculoskeletal practice. German version].Schmerz (Berlin, Germany) · 2023Review
- Influence of E-consultation on the Intention of First-Visit Patients to Select Medical Services: Results of a Scenario Survey.Journal of medical Internet research · 2023Article
- Identifying Womens' Needs in Making a Treatment Decision for Stress Urinary Incontinence: A Qualitative Study.Women's health reports (New Rochelle, N.Y.) · 2023Article
- Motor Resonance During Action Observation and Its Relevance to Virtual Clinical Consultations: Observational Study Using Transcranial Magnetic Stimulation.JMIR mental health · 2022Article
- Introducing video consultations at public sexual health clinics in the Netherlands: a mixed-methods study.Health promotion international · 2022Article
- Sun Protection Behavior Following Skin Cancer Resection and Reconstruction.Journal of cancer education : the official journal of the American Association for Cancer Education · 2022Article
- Attitudes towards video communication for New Medicine Service at community pharmacies - A qualitative pilot study.Exploratory research in clinical and social pharmacy · 2022Article
- Online medical history taking course: Opportunities and limitations in comparison to traditional bedside teaching.GMS journal for medical education · 2022Article
- Patient-Centered Goals for Treatment of Pelvic Floor Disorders.Current bladder dysfunction reports · 2022Review
- Resumption of Cosmetic Surgery During COVID - Experience of a Specialised Cosmetic Surgery Day-case Hospital.Journal of plastic, reconstructive & aesthetic surgery : JPRAS · 2021Article
- Patient Satisfaction Determinants of Inpatient Healthcare.International journal of environmental research and public health · 2021Article
- Patients' and dentists' perceptions of tele-dentistry at the time of COVID-19. A questionnaire-based study.Journal of dentistry · 2021Article
- Telehealth in Australian cardiology: insight into factors predicting the use of telephone versus video during the COVID-19 pandemic.Internal medicine journal · 2021Observational
- Patient and clinician satisfaction with video consultations in dentistry - part one: patient satisfaction.British dental journal · 2021Article
- Improved Inpatient Care through Greater Patient-Doctor Contact under the Hospitalist Management Approach: A Real-Time Assessment.International journal of environmental research and public health · 2021Article
- Virtual exams: has COVID-19 provided the impetus to change assessment methods in medicine?Bone & joint open · 2021Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
5 authors at 2 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundDespite the emergence of Web-based patient-provider contact, it is still unclear how the quality of Web-based doctor-patient interactions differs from face-to-face interactions.
objectiveThis study aimed to examine (1) the impact of a consultation medium on doctors' and patients' communicative behavior in terms of information exchange, interpersonal relationship building, and shared decision making and (2) the mediating role of doctors' and patients' communicative behavior on satisfaction with both types of consultation medium.
methodsDoctor-patient consultations on pelvic organ prolapse were simulated, both in a face-to-face and in a screen-to-screen (video) setting. Twelve medical interns and 6 simulated patients prepared 4 different written scenarios and were randomized to perform a total of 48 consultations. Effects of the consultations were measured by questionnaires that participants filled out directly after the consultation.
resultsWith respect to patient-related outcomes, satisfaction, perceived information exchange, interpersonal relationship building, and perceived shared decision making showed no significant differences between face-to-face and screen-to-screen consultations. Patients' attitude toward Web-based communication (b=-.249, P=.02 and patients' perceived time and attention (b=.271, P=.03) significantly predicted patients' perceived interpersonal relationship building. Patients' perceived shared decision making was positively related to their satisfaction with the consultation (b=.254, P=.005). Overall, patients experienced significantly greater shared decision making with a female doctor (mean 4.21, SD 0.49) than with a male doctor (mean 3.66 [SD 0.73]; b=.401, P=.009). Doctor-related outcomes showed no significant differences in satisfaction, perceived information exchange, interpersonal relationship building, and perceived shared decision making between the conditions. There was a positive relationship between perceived information exchange and doctors' satisfaction with the consultation (b=.533, P<.001). Furthermore, doctors' perceived interpersonal relationship building was positively related to doctors' satisfaction with the consultation (b=.331, P=.003).
conclusionsIn this study, the quality of doctor-patient communication, as indicated by information exchange, interpersonal relationship building, and shared decision making, did not differ significantly between Web-based and face-to-face consultations. Doctors and simulated patients were equally satisfied with both types of consultation medium, and no differences were found in the manner in which participants perceived communicative behavior during these consultations. The findings suggest that worries about a negative impact of Web-based video consultation on the quality of patient-provider consultations seem unwarranted as they offer the same interaction quality and satisfaction level as regular face-to-face consultations.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.