ArticleFrontiers in psychology2017
Customer Orientation and Leadership in the Health Service Sector: The Role of Workplace Social Support.
Article in Frontiers in psychology, 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 7 papers.
What it found
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Who cites it
7 citing papers in PubMed, 42 citations in OpenAlex.
- Strategic changes and challenges of private dental clinics and practitioners in Israel: adapting to a competitive environment.Israel journal of health policy research · 2024Article
- Driving innovation in health care: exploring the impact of ambidextrous leadership on creative performance among frontline health professionals in Norway.BMC health services research · 2024Article
- Ethical Leadership in LTC: From Caregivers' Customer Orientation to Senior's Satisfaction and Well-Being.Journal of healthcare leadership · 2023Article
- Work-Related Psychosocial Demands and Resources in General Practice Teams in Germany. A Team-Based Ethnography.International journal of environmental research and public health · 2020Article
- The Cognitive Dimension and the Affective Dimension in the Patient's Experience.Frontiers in psychology · 2019Article
- Developing Organizational Competences for Conflict Management: The Use of the Prisoner's Dilemma in Higher Education.Frontiers in psychology · 2018Article
- Defending Oneself From Tourists: The Counter-Environmental Bubble.Frontiers in psychology · 2018Article
Corrections and comments
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Authors and funding
3 authors at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Health care is a critical context due to unpredictable situations, demanding clients, workload, and intrinsic organizational complexity. One key to improve the quality of health services is connected to the shift in organization perspective of viewing patients as active consumers rather than passive users. Therefore, higher levels of customer orientation (CO) are expected to improve organizational service effectiveness. According to a cultural perspective to CO, the aim of the study was to explore how different leaders' behaviors (task-oriented and relationship-oriented) interact with CO of health organizations. Specifically, the aim of the paper was to contribute to this topic, by considering the leaders' point of view. Since leader's experience of CO is influenced by social processes in the work environment, workplace social support (WSS) was inserted as moderator in the relationship between leader behavior and CO. A survey study was conducted among 57 Health Department directors belonging to the National Health Service in the North of Italy in 2016. Findings showed that WSS moderated the influence of leadership concern for relationship on CO. Practical implications of the study are discussed.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.