ArticlePloS one2017
Factors associated with patients' satisfaction in Brazilian dental primary health care.
Article in PloS one, 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 16 papers, 1 of them a synthesis that pooled it.
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Who cites it
16 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Patients values regarding primary health care: a systematic review of qualitative and quantitative evidence.BMC health services research · 2023Pooled it
- Determinants of Patient Satisfaction With Primary Health Care Among the Rural Community People: A Cross-Sectional Evidence From Khulna Division, Bangladesh.Health science reports · 2026Article
- Provision of dental prostheses in the oral health care network: a mixed methods study, Goiânia, Brazil, 2019.Epidemiologia e servicos de saude : revista do Sistema Unico de Saude do Brasil · 2026Article
- What influences individual preferences for responsiveness in oral health services? A discrete choice experiment in Türkiye.BMJ open · 2025Article
- Patient satisfaction, willingness to revisit, and implications for dental clinic education: service quality perception in Jeddah, KSA.BMC oral health · 2025Article
- Assessment of the Satisfaction of Patients Treated by Undergraduate Dental Students at a Saudi Government University: A Cross Sectional Study.Clinical, cosmetic and investigational dentistry · 2024Article
- Predictors of Patients' Satisfaction with Primary Health Care Services in the Kingdom of Saudi Arabia: A Systematic Review.Healthcare (Basel, Switzerland) · 2023Review
- Influence of sociodemographic factors and Family Health Strategy coverage on oral health promotion procedures: an analysis of Brazilian municipalities in 2019.Journal of clinical and experimental dentistry · 2023Article
- Satisfaction of Clinical Waiting Time in Ear, Nose & Throat Departments of the Ministry of Health in Jeddah, Saudi Arabia.Health services insights · 2023Article
- Patient Satisfaction in Dental Healthcare Settings at Saudi Ministry of Health: A Descriptive Study.Patient preference and adherence · 2023Article
- University Students' Satisfaction with the Quality of Primary Dental Healthcare Services and Dentists in Croatia: A Cross-Sectional Study.Clinics and practice · 2022Article
- "It's a waste of time coming here, better go to private clinics with wider options for treatment": patient's perception on dental services provided in Fiji.BMC health services research · 2022Article
- Perceived Satisfaction of Patients and Related Factors for Oral Surgery Student Dental Clinic: Evidence From Sri Lanka.Journal of patient experience · 2021Article
- Evaluation of dental students' responses to roleplay videos in a professionalism course.Journal of Taibah University Medical Sciences · 2020Article
- Socioeconomic status and family functioning influence oral health literacy among adolescents.Revista de saude publica · 2020Article
- The Cognitive Dimension and the Affective Dimension in the Patient's Experience.Frontiers in psychology · 2019Article
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4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveTo assess factors associated with patients' satisfaction with the treatment by dentists in primary health care (PHC) in Brazil. MATERIALS AND
methodsThe dataset was part of a nationwide cross-sectional survey for evaluating PHC teams conducted by the Brazilian Ministry of Health. Patients from each of 16,202 oral health teams were interviewed. In addition to sociodemographic information, the questionnaire included information about patient experience domains: access and booking of dental appointments, bonding and accountability, welcoming of the patient, and their perception of dental facilities. STATISTICAL ANALYSIS: The dependent variable was the answer to the question 'From 0 to 10, how would you grade your satisfaction with treatment received from the dentist?' Negative binomial regression models were used to estimate the unadjusted and adjusted rate ratios and corresponding 95% confidence interval.
resultsThe mean patient satisfaction was 9.4 (±2.3). Higher patient satisfaction with PHC was associated with lower education and the patient's perception of the clinic conditions. Moreover, higher satisfaction was associated with positive reception and hospitality, enough time for treatment, and instructions that met patients' needs. Lower satisfaction with PHC was associated with patients who have jobs compared to those who do not work.
conclusionPatient satisfaction is increased with friendly and understanding PHC staff. Moreover, meeting patient expectations by taking time to understand the needs and giving the right instructions is associated with higher satisfaction.
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