Can a customer relationship management program improve recruitment for primary care research studies?

Sharon Johnston, Sabrina T Wong, Stephanie Blackman, Leena W Chau, Anne M Grool, William Hogg

Abstract read

In one paragraph

Article in Primary health care research & development, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.

0numbers the graph read from it

0cells of the map it votes in

1citing papers in PubMed

–field-weighted citation impact

1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

1 citing paper in PubMed.

Using the CollaboraKTion framework to report on primary care practice recruitment and data collection: costs and successes in a cross-sectional practice-based survey in British Columbia, Ontario, and Nova Scotia, Canada.BMC family practice · 2018
Article

4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

6 authors.

Sharon Johnston1Department of Family Medicine,University of Ottawa,Ottawa,ON,Canada.

Sabrina T Wong3Centre for Health Services and Policy Research,University of British Columbia,Vancouver,BC,Canada.

Stephanie Blackman5Department of Family Medicine,Dalhousie University,Halifax,NS,Canada.

Leena W Chau3Centre for Health Services and Policy Research,University of British Columbia,Vancouver,BC,Canada.

Anne M Grool2CT Lamont Primary Health Care Research Centre,Élisabeth Bruyère Research Institute,Ottawa,ON,Canada.

William Hogg1Department of Family Medicine,University of Ottawa,Ottawa,ON,Canada.

Funding

Canadian Institutes of Health Research TTF-128265

6 · The paper itself

Abstract

backgroundRecruiting family physicians into primary care research studies requires researchers to continually manage information coming in, going out, and coming in again. In many research groups, Microsoft Excel and Access are the usual data management tools, but they are very basic and do not support any automation, linking, or reminder systems to manage and integrate recruitment information and processes.

objectiveWe explored whether a commercial customer relationship management (CRM) software program - designed for sales people in businesses to improve customer relations and communications - could be used to make the research recruitment system faster, more effective, and more efficient.

findingsWe found that while there was potential for long-term studies, it simply did not adapt effectively enough for our shorter study and recruitment budget. The amount of training required to master the software and our need for ongoing flexible and timely support were greater than the benefit of using CRM software for our study.

Indexed as

Patient SelectionSoftwareAdultAgedAged, 80 and overBiomedical ResearchData CollectionFemaleHumansMaleMiddle AgedPrimary Health CareResearch Designfamily physiciansprimary health carerecruitmentresearch

Identifiers

PMID29141700

DOI10.1017/S1463423617000718

PMCPMC6452943

What OpenQuestion holds

Textmetadata

Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.