ArticleCanadian journal of psychiatry. Revue canadienne de psychiatrie2018
Patient satisfaction with mental health services based on Andersen's Behavioral Model.
Article in Canadian journal of psychiatry. Revue canadienne de psychiatrie, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 41 papers, 2 of them syntheses that pooled it.
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Who cites it
41 citing papers in PubMed, 2 syntheses or guidelines pooled it, 85 citations in OpenAlex.
- Factors Affecting Human Papillomavirus Vaccination in Men: Systematic Review.JMIR public health and surveillance · 2022Pooled it
- Association of Patient Treatment Preference With Dropout and Clinical Outcomes in Adult Psychosocial Mental Health Interventions: A Systematic Review and Meta-analysis.JAMA psychiatry · 2020Pooled it
- Racial and Ethnic Disparities in Mental Health Service Utilization During COVID-19.Journal of racial and ethnic health disparities · 2026Article
- Patient satisfaction with psychiatric outpatient care and associated factors among patients attending public hospitals in the Harari Region, Eastern Ethiopia.Discover mental health · 2026Article
- Parent and Caregiver Perspectives: The Lived Experience of Raising a Child with Misophonia.Child psychiatry and human development · 2026Article
- Article
- Associations of perceived helpfulness of depression treatment modality with symptom severity and substance use disorder.Discover mental health · 2026Article
- Moving forward, leaving the patients behind? A multilevel assessment framework for evaluating patient-centred, integrated care quality.Quality of life research : an international journal of quality of life aspects of treatment, care and rehabilitation · 2026Review
- Mental health knowledge and service utilization among black adults: Moderation by mental illness stigma.Journal of psychiatric research · 2025Article
- Mental health service satisfaction among adults with mental illness attending a psychiatric outpatient clinic: a cross-sectional study.Frontiers in public health · 2025Article
- Three-year trends and seasonal variation in patient satisfaction with primary health care services in Saudi Arabia: results from the national patient experience measurement program (2022-2024).Frontiers in public health · 2025Article
- Perceptions of psychiatric-trained nurses on integrating mental health into primary health care in Africa.Health SA = SA Gesondheid · 2025Review
- Marriage intention and influencing factors of ethnic minority residents in Zang-Qiang-Yi Corridor: a perspective based on the Andersen's behavioral model.Frontiers in psychology · 2025Article
- Factors influencing intentional non-utilization of healthcare: a study using the Andersen model.Frontiers in public health · 2025Article
- Disparities in Access to Mental Health Services Among Children Diagnosed with Anxiety and Depression in the United States.Community mental health journal · 2024Article
- Korean primary health care program for people with disabilities: do they really want home-based primary care?BMC health services research · 2023Article
- Application and Use of Andersen's Behavioral Model as Theoretical Framework: A Systematic Literature Review from 2012-2021.Iranian journal of public health · 2023Review
- Mental healthcare services satisfaction and its associated factors among patients with mental disorders on follow-up in the University of Gondar Comprehensive Specialized Hospital, Northwest Ethiopia.Frontiers in psychiatry · 2023Article
- Understanding the Association Between Mental Health Knowledge and Mental Health Service Utilization Among Black Adults.Community mental health journal · 2023Article
- Article
Corrections and comments
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Authors and funding
3 authors at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveThe purpose of this article was to assess the satisfaction of adult patients who received mental health services (MHS) in healthcare networks staffed by multidisciplinary professionals and offering a range of MHS, and to identify variables associated with patient satisfaction.
methodsThis cross-sectional study included 325 patients with mental disorders (MDs) among 4 Quebec health service networks. Data were collected using 9 standardized instruments and participant medical records. A 3-factor conceptual framework (predisposing, enabling, and needs-related factors) based on Andersen's Behavioral Model was used, integrating sociodemographic, clinical, needs-related, service utilization, social support, and quality-of-life (QOL) variables. An adjusted multiple linear regression model was performed.
resultsThe global mean score for patient satisfaction was 4.11 (minimum: 2.0; maximum: 5.0). Among the enabling factors, continuity of care, having a case manager, and help received from services were positively associated with patient satisfaction, whereas being hospitalized was negatively associated. Among the needs-related factors, the number of needs was negatively associated with satisfaction.
conclusionsFindings demonstrated higher levels of satisfaction among patients who received good continuity of care and well-managed, frequent services in relation to their needs. Dissatisfaction was higher for patients with serious unmet needs or those hospitalized, which underlines the importance of taking these particular variables into account in the interest of improving MHS delivery and patient recovery.
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