ArticleInternational journal of integrated care2017
Implementing Information and Communication Technology to Support Community Aged Care Service Integration: Lessons from an Australian Aged Care Provider.
Article in International journal of integrated care, 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 16 papers, 1 of them a synthesis that pooled it.
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Who cites it
16 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Barriers to health, social and long-term care access among older adults: a systematic review of reviews.International journal for equity in health · 2025Pooled it
- The Use of Technology to Deliver In-Home Aged Care Services: Mixed Methods Study of Australian Staff Perspectives.JMIR aging · 2025Article
- Tensions experienced by case managers working in home care for older adults in Quebec: first level analysis of an institutional ethnography.BMC health services research · 2024Article
- Healthcare workers' perceptions and experiences of primary healthcare integration: a scoping review of qualitative evidence.The Cochrane database of systematic reviews · 2023Article
- Healthcare workers' perceptions and experiences of primary healthcare integration: a scoping review of qualitative evidence.The Cochrane database of systematic reviews · 2023Article
- Socio-Organizational Dimensions: The Key to Advancing the Shared Care Record Agenda in Health and Social Care.Journal of medical Internet research · 2023Article
- Implementing a digital tool to support meaningful engagement with socially isolated or lonely older adults.Health & social care in the community · 2022Article
- Comparative Analysis of Factors Affecting Quality of Community-Based Care Services in Korea.International journal of environmental research and public health · 2022Article
- Quality of life measurement in community-based aged care - understanding variation between clients and between care service providers.BMC geriatrics · 2021Observational
- Planning a holistic summative eHealth evaluation in an interdisciplinary and multi-national setting: a case study and propositions for guideline development.BMC medical informatics and decision making · 2021Article
- Mixed-method evaluation of CARITAS: a hospital-to-community model of integrated care for dementia.BMJ open · 2020Article
- At the grassroots of home and community-based aged care: strategies for successful consumer engagement.BMJ open · 2019Article
- The Best Day of the Week: New Technology Enhancing Quality of Life in a Care Home.International journal of environmental research and public health · 2019Article
- Information and Communication Technology Based Integrated Care for Older Adults: A Scoping Review.International journal of integrated careArticle
- Implementation of interprofessional digital communication tools in primary care for frail older adults: An interview study.Journal of interprofessional careArticle
- How can Big Data Analytics Support People-Centred and Integrated Health Services: A Scoping Review.International journal of integrated careArticle
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Authors and funding
7 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
introductionThere is limited evidence of the benefits of information and communication technology (ICT) to support integrated aged care services.
objectivesWe undertook a case study to describe carelink+, a centralised client service management ICT system implemented by a large aged and community care service provider, Uniting. We sought to explicate the care-related information exchange processes associated with carelink+ and identify lessons for organisations attempting to use ICT to support service integration.
methodsOur case study included seventeen interviews and eleven observation sessions with a purposive sample of staff within the organisation. Inductive analysis was used to develop a model of ICT-supported information exchange.
resultsManagement staff described the integrated care model designed to underpin carelink+. Frontline staff described complex information exchange processes supporting coordination of client services. Mismatches between the data quality and the functions carelink+ was designed to support necessitated the evolution of new work processes associated with the system.
conclusionsThere is value in explicitly modelling the work processes that emerge as a consequence of ICT. Continuous evaluation of the match between ICT and work processes will help aged care organisations to achieve higher levels of ICT maturity that support their efforts to provide integrated care to clients.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.