SynthesisFamily practice2018
Exploring the impact and use of patients' feedback about their care experiences in general practice settings-a realist synthesis.
Synthesis in Family practice, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 18 papers, 1 of them a synthesis that pooled it.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
18 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Health system responsiveness: a systematic evidence mapping review of the global literature.International journal for equity in health · 2021Pooled it
- Analyzing governance of a sub-national health insurance scheme for providing universal health care and better social health protection performance through the lenses of the principal-agent theory in Anambra state.BMC health services research · 2026Article
- Received Knowledge of Care as Evaluated by Patients and Their Significant Others: A Feedback-Register Study.Scandinavian journal of caring sciences · 2025Observational
- Considering the potential unintended consequences of RateMDs: an exploratory study in one specialty.Canadian medical education journal · 2025Article
- Unlocking Patient and Professional Value Through Patient Experience: Preliminary Development and Validation of the Patient Experience Assessment of In-Center Hemodialysis (PEACHD) Survey.Journal of patient experience · 2025Article
- Feedback reports to the general practitioner (GP) on the patients' experiences: are GPs interested, and is this interest associated with GP factors and patient experience scores?Family practice · 2023Article
- Parents Have More to Say: Comments From the Child HCAHPS Single Question Versus a Narrative Item Set.Hospital pediatrics · 2023Article
- Determinants of Patient-Perceived Primary Healthcare Quality in Lithuania.International journal of environmental research and public health · 2023Article
- Measuring the quality of mental health services from the patient perspective in China: psychometric evaluation of the Chinese version of the World Health Organization responsiveness performance questionnaire.Global health action · 2022Article
- Non-communicable disease prevention in Kosovo: quantitative and qualitative assessment of uptake and barriers of an intervention for healthier lifestyles in primary healthcare.BMC health services research · 2022Article
- What Parents have to Say: Content and Actionability of Narrative Comments from Child HCAHPS Survey.Hospital pediatrics · 2022Article
- Made to Measure: The Ethics of Routine Measurement for Healthcare Improvement.Health care analysis : HCA : journal of health philosophy and policy · 2021Article
- Using patient feedback to drive quality improvement in hospitals: a qualitative study.BMJ open · 2020Article
- Patient feedback for safety improvement in primary care: results from a feasibility study.BMJ open · 2020Article
- Using patient-reported measures to drive change in healthcare: the experience of the digital, continuous and systematic PREMs observatory in Italy.BMC health services research · 2020Article
- How to implement patient experience surveys and use their findings for service improvement: a qualitative expert consultation study in Australian general practice.Integrated healthcare journal · 2020Article
- What Words Convey: The Potential for Patient Narratives to Inform Quality Improvement.The Milbank quarterly · 2019Article
- Narrative comments about pediatric inpatient experiences yield substantial information beyond answers to closed-ended CAHPS survey questions.Journal of pediatric nursingArticle
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
4 authors.
Funding
Abstract
Background: Policy encourages health care providers to listen and respond to feedback from patients, expecting that it will enhance care experiences. Enhancement of patients' experiences may not yet be a reality, particularly in primary health care settings. Objective: To identify the issues that influence the use and impact of feedback in this context. Design and Setting: A realist synthesis of studies of the use of patient feedback within primary health care settings. Methods: Structured review of published studies between 1971 and January 2015. Results: Eighteen studies were reported in 20 papers. Eleven studies reported patient survey scores as a primary outcome. There is little evidence that formal patient feedback led to enhanced experiences. The likelihood of patient feedback to health care staff stimulating improvements in future patients' experiences appears to be influenced predominantly by staff perceptions of the purpose of such feedback; the validity and type of data that is collected; and where, when and how it is presented to primary health care teams or practitioners and teams' capacity to change. Conclusions: There is limited research into how patient feedback has been used in primary health care practices or its usefulness as a stimulant to improve health care experience. Using a realist synthesis approach, we have identified a number of contextual and intervention-related factors that appear to influence the likelihood that practitioners will listen to, act on and achieve improvements in patient experience. Consideration of these may support research and improvement work in this area.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.