ArticleJournal of patient experience2017
Dimensions of Patient Experience and Overall Satisfaction in Emergency Departments.
Article in Journal of patient experience, 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 8 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
8 citing papers in PubMed.
- Cultural Adaptation and Evaluation of Selected Measurement Properties of Slovenian Version of Consumer Emergency Care Satisfaction Scale (CECSS-SLO).Nursing open · 2026Observational
- Investigation of the satisfaction levels of patients visiting the emergency department.BMC health services research · 2026Article
- Classification of reviews of e-healthcare services to improve patient satisfaction: Insights from an emerging economy.Journal of business research · 2023Article
- The Research on Patient Satisfaction with Remote Healthcare Prior to and during the COVID-19 Pandemic.International journal of environmental research and public health · 2021Review
- Victorian healthcare experience survey 2016-2018; evaluation of interventions to improve the patient experience.BMC health services research · 2021Article
- Complaints and Satisfaction of Patients in Psychiatric Hospitals: The Case of Israel.Journal of patient experience · 2021Article
- Predictors of Patient Satisfaction and the Perceived Quality of Healthcare in an Emergency Department in Portugal.The western journal of emergency medicine · 2020Article
- Patient-Centered Communication Behaviors That Correlate With Higher Patient Satisfaction Scores.Journal of patient experience · 2018Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
2 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveTo determine the correlation between individual patient experience dimensions and overall patient satisfaction using text-based analysis of subjective comments of patients treated in emergency departments.
methodsOpen-ended comments from 331 patients who visited the emergency departments of 4 hospitals were used for coding different dimensions of patient experience. Regression coefficients were calculated to assess the relationships between dimensions of patient experiences with overall satisfaction.
resultsPositive and negative experience of nursing, communications, and infrastructure influence the overall satisfaction. Positive experience attributes of overall care quality influence overall satisfaction, whereas negative experience of the same does not have any influence. Further, experiences of interactions with doctors and scheduling do not have any effect on overall satisfaction in emergency departments.
conclusionsEmergency departments may get higher overall patient evaluations by focusing on positive aspects of care, nursing, communication, and infrastructure attributes. Doctors and scheduling (emergency) may be considered as expected quality attributes and so not surprising that they did not play a role in overall satisfaction.
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Registered trials
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