Observational studyBMJ (Clinical research ed.)2017
Evaluation of telephone first approach to demand management in English general practice: observational study.
Abstract readObservational Study
In one paragraph
Observational study in BMJ (Clinical research ed.), 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 50 papers, 3 of them syntheses that pooled it.
0numbers the graph read from it
0cells of the map it votes in
50citing papers in PubMed, 3 pooled it
–field-weighted citation impact
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
50 citing papers in PubMed, 3 syntheses or guidelines pooled it.
- What patients want from access to UK general practice: systematic review.The British journal of general practice : the journal of the Royal College of General Practitioners · 2025Pooled it
- Patient-facing online triage tools and clinician decision-making: a systematic review.BMJ open · 2025Pooled it
- The impact of remote care approaches on continuity in primary care: a mixed-studies systematic review.The British journal of general practice : the journal of the Royal College of General Practitioners · 2023Pooled it
- Access to general practice appointments and sustainable change: a focused ethnographic case study.The British journal of general practice : the journal of the Royal College of General Practitioners · 2026Article
- Bugbears in the Waiting Room: Revisiting Arber and Sawyer's Classic Study of GP Reception Work Using Ethnography in Eight English General Practices.Sociology of health & illness · 2025Article
- Evolution of the general practice receptionist role and online services: a qualitative study.The British journal of general practice : the journal of the Royal College of General Practitioners · 2025Article
- Applications of human factors approaches and methods to the development of teleconsultations in primary care: a systematic scoping review.BMJ open quality · 2025Article
- Uses of Virtual Care in Primary Care: Scoping Review.Journal of medical Internet research · 2025Article
- What's been tried: a curated catalogue of efforts to improve access to general practice.BJGP open · 2025Article
- Mobile health teleconsultation and telemedicine in operating outpatient departments during COVID-19 pandemic at a hospital in Eastern Nepal.Journal of family medicine and primary care · 2024Article
- Access systems in general practice: a systematic scoping review.The British journal of general practice : the journal of the Royal College of General Practitioners · 2024Article
- Understanding access to general practice through the lens of candidacy: a critical review of the literature.The British journal of general practice : the journal of the Royal College of General Practitioners · 2024Review
- A Cost Evaluation of COVID-19 Remote Home Monitoring Services in England.PharmacoEconomics - open · 2024Article
- Exploring How Patients Are Supported to Use Online Services in Primary Care in England Through "Digital Facilitation": Survey Study.Journal of medical Internet research · 2024Article
- Short- and intermediate-term impact of DTC telemedicine consultations on subsequent healthcare consumption.The European journal of health economics : HEPAC : health economics in prevention and care · 2024Article
- A Bibliometric Analysis of Telephone Triage Research to 2021 Using VOSviewer.BioMed research international · 2024Review
- Article
- Article
- The changing face of missed appointments.The British journal of general practice : the journal of the Royal College of General Practitioners · 2023Article
- Protocol: How can people with social care needs be supported through processes of digital care navigation to access remote primary care? A multi-site case study in UK general practice of remote care as the 'new normal'.NIHR open research · 2023Article
Corrections and comments
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Authors and funding
12 authors.
Jennifer NewbouldCambridge Centre for Health Services Research, RAND Europe, Westbrook Centre, Cambridge CB4 1YG, UK.
Gary AbelUniversity of Exeter Medical School, Smeall Building, St Luke's Campus, Exeter EX1 2LU, UK.
Sarah BallCambridge Centre for Health Services Research, RAND Europe, Westbrook Centre, Cambridge CB4 1YG, UK.
Jennie CorbettCambridge Centre for Health Services Research, RAND Europe, Westbrook Centre, Cambridge CB4 1YG, UK.
Marc ElliottRAND Corporation, 1776 Main Street, Santa Monica, CA 90401-3208, USA.
Josephine ExleyCambridge Centre for Health Services Research, RAND Europe, Westbrook Centre, Cambridge CB4 1YG, UK.
Adam MartinCambridge Centre for Health Services Research, RAND Europe, Westbrook Centre, Cambridge CB4 1YG, UK.
Catherine SaundersCambridge Centre for Health Services Research, Institute of Public Health, University of Cambridge, Forvie Site, Cambridge CB2 0SR, UK.
Edward WilsonCambridge Centre for Health Services Research, Institute of Public Health, University of Cambridge, Forvie Site, Cambridge CB2 0SR, UK.
Eleanor WinpennyCambridge Centre for Health Services Research, RAND Europe, Westbrook Centre, Cambridge CB4 1YG, UK.
Miaoqing YangCambridge Centre for Health Services Research, RAND Europe, Westbrook Centre, Cambridge CB4 1YG, UK.
Martin RolandCambridge Centre for Health Services Research, Institute of Public Health, University of Cambridge, Forvie Site, Cambridge CB2 0SR, UK.
Funding
Department of Health HS&DR/13/59/40
Abstract
PubMed holds no abstract for this paper.
Indexed as
Appointments and SchedulesGeneral PracticeRemote ConsultationAttitude of Health PersonnelCost-Benefit AnalysisFemaleGeneral PractitionersHumansInterviews as TopicMaleMiddle AgedOutcome and Process Assessment, Health CarePatient PreferencePractice ManagementPractice Patterns, Physicians'United Kingdom
Identifiers
What OpenQuestion holds
Textmetadata
LicenceCC BY
Read underepoch 390
Registered trials
None linked
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.