ArticleSocial indicators research
Explaining Accessibility and Satisfaction Related to Healthcare: A Mixed-Methods Approach.
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Who cites it
16 citing papers in PubMed, 3 syntheses or guidelines pooled it.
- Patient satisfaction with advanced practice physiotherapy internationally: A systematic mixed studies review.PloS one · 2026Pooled it
- Methods to derive composite indicators used for quality and safety measurement and monitoring in healthcare: a scoping review.Frontiers in health services · 2026Pooled it
- Methods for modelling composite indices of access to healthcare facilities: a systematic literature review.Population health metrics · 2025Pooled it
- Regional disparities in access to coordinated health care in Poland: development and application of an accessibility index.BMC health services research · 2026Article
- Healthcare utilisation among people living with sickle cell disease in the Upper West Region of Ghana.BMC health services research · 2025Article
- What Drives Trust and Satisfaction in Health Welfare Social Cooperatives?Healthcare (Basel, Switzerland) · 2025Article
- How Well Did the Healthcare System Respond to the Healthcare Needs of Older People with and without Dementia during the COVID-19 Pandemic? The Perception of Healthcare Providers and Older People from the SI4CARE Project in the ADRION Region.Geriatrics (Basel, Switzerland) · 2023Article
- Two-stage dual-game model approach to view the difficulty of healthcare accessibility.Frontiers in public health · 2023Article
- A qualitative study of rural healthcare providers' views of social, cultural, and programmatic barriers to healthcare access.BMC health services research · 2022Article
- Unmasking unexpected health care inequalities in China using urban big data: Service-rich and service-poor communities.PloS one · 2022Article
- Rural and urban differences in patient experience in China: a coarsened exact matching study from the perspective of residents.BMC health services research · 2021Article
- Factors associated with using alternative sources of primary care: a cross-sectional study.BMC health services research · 2019Article
- Article
- Comparing Classic and Interval Analytical Hierarchy Process Methodologies for Measuring Area-Level Deprivation to Analyze Health Inequalities.International journal of environmental research and public health · 2018Article
- Local Geographic Variation of Public Services Inequality: Does the Neighborhood Scale Matter?International journal of environmental research and public health · 2016Article
- Patient Satisfaction with Quality of Care in NHIS Clinic in a Federal Tertiary Hospital in Southwest Nigeria.Nigerian medical journal : journal of the Nigeria Medical AssociationArticle
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Authors and funding
3 authors.
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No grant is acknowledged in the PubMed record.
Abstract
Accessibility and satisfaction related to healthcare services are conceived as multidimensional concepts. These concepts can be studied using objective and subjective measures. In this study, we created two indices: a composite healthcare accessibility index (CHCA) and a composite healthcare satisfaction index (CHCS). To calculate the CHCA index we used three indicators based on three components of multidimensional healthcare accessibility: availability, acceptability and accessibility. In the indicator based on the component of accessibility, we included an innovative perceived time-decay parameter. The three indicators of the CHCA index were weighted through the application of a principal components analysis. To calculate the CHCS index, we used three indicators: the waiting time after the patient arrives at the healthcare service, the quality of the healthcare, and the healthcare service supply. These three indicators making up the CHCA index were weighted by applying an analytical hierarchy process. Three kinds of regressions were subsequently applied in order to explain the CHCA and CHCS indices: namely the Linear Least Squares, Ordinal Logistic, and Random Forests regressions. In these regressions, we used different independent social and health-related variables. These variables represented the predisposing, enabling, and need factors of people´s behaviors related to healthcare. All the calculations were applied to a study area: the city of Quito, Ecuador. Results showed that there are health-related inequalities in regard to healthcare accessibility and healthcare satisfaction in our study area. We also identified specific social factors that explained the indices developed. The present work is a mixed-methods approach to evaluate multidimensional healthcare accessibility and healthcare satisfaction, incorporating a pluralistic perspective, as well as a multidisciplinary framework. The results obtained can also be considered as tools for healthcare and urban planners, for more integrative social analyses that can improve the quality of life in urban residents.
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