ArticlePloS one2017
Empirical research on Kano's model and customer satisfaction.
Article in PloS one, 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 17 papers.
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Who cites it
17 citing papers in PubMed.
- Effect of Short, Animated Video Storytelling on Maternal Knowledge and Satisfaction in the Perinatal Period in South Africa: Randomized Controlled Trial.Journal of medical Internet research · 2023Trial
- An empirical study on key drivers of blind box online purchase experience based on online reviews: integrating the Kano model and entropy weight method.Scientific reports · 2026Article
- Demand Analysis of Mobile Health Applications for Patients with Chronic Kidney Disease Across Different E-Health Literacy Levels.Patient preference and adherence · 2026Article
- Hierarchical service needs for physical fitness promotion among Urban Community older adults: a Kano model perspective.Frontiers in public health · 2026Article
- Analysis of health information needs of elderly patients with chronic diseases based on Kano Model: a descriptive cross-sectional study.BMC geriatrics · 2025Article
- A study on the demand for high-level talent recruitment in tertiary public hospitals in Chongqing based on the Kano model.Frontiers in public health · 2025Article
- Article
- Supporting teams with designing for dissemination and sustainability: the design, development, and usability of a digital interactive platform.Implementation science : IS · 2024Article
- Design Research to Embed mHealth into a Community-Led Blood Pressure Management System in Uganda: Protocol for a Mixed Methods Study.JMIR research protocols · 2023Article
- Orthopaedic and trauma surgeons' prioritisation of app quality principles based on their demographic background.BMC musculoskeletal disorders · 2023Article
- Article
- Optimizing knowledge and behavioral intention of women and their partners in the perinatal period in South Africa: a randomized control trial study protocol in the Tshwane district, Gauteng province, South Africa.BMC public health · 2022Article
- Demand analysis of an intelligent medication administration system for older adults with chronic diseases based on the Kano model.International journal of nursing sciences · 2022Article
- Article
- Customer satisfaction analysis of the healthy elderly to investigate the association among happiness, health status, and well-being using the Happiness & Health Feeling Scale.Journal of physical therapy science · 2019Article
- Facilitating public and patient involvement in basic and preclinical health research.PloS one · 2019Article
- Novel Method for Perceiving Key Requirements of Customer Collaboration Low-Carbon Product Design.International journal of environmental research and public health · 2018Article
Corrections and comments
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Authors and funding
7 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Products are now developed based on what customers desire, and thus attractive quality creation has become crucial. In studies on customer satisfaction, methods for analyzing quality attributes and enhancing customer satisfaction have been proposed to facilitate product development. Although substantial studies have performed to assess the impact of the attributes on customer satisfaction, little research has been conducted that quantitatively calculate the odds of customer satisfaction for the Kano classification, fitting a nonlinear relationship between attribute-level performance and customer satisfaction. In the present study, the odds of customer satisfaction were determined to identify the classification of quality attributes, and took customer psychology into account to suggest how decision-makers should prioritize the allocation of resources. A novel method for quantitatively assessing quality attributes was proposed to determine classification criteria and fit the nonlinear relationship between quality attributes and customer satisfaction. Subsequently, a case study was conducted on bicycle user satisfaction to verify the novel method. The concept of customer satisfaction odds was integrated with the value function from prospect theory to understand quality attributes. The results of this study can serve as a reference for product designers to create attractive quality attributes in their products and thus enhance customer satisfaction.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.