ArticleInternational journal of environmental research and public health2017
Identifying Key Performance Indicators for Holistic Hospital Management with a Modified DEMATEL Approach.
Article in International journal of environmental research and public health, 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 16 papers, 1 of them a synthesis that pooled it.
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Who cites it
16 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Key performance indicators of hospital supply chain: a systematic review.BMC health services research · 2024Pooled it
- Hospital performance evaluation for UN Sustainable Developmental Goals (SDGs): a practical multi-criteria decision making model based on root assessment method (RAM).The European journal of health economics : HEPAC : health economics in prevention and care · 2026Article
- Statistical Analysis and Forecasts of Performance Indicators in the Romanian Healthcare System.Healthcare (Basel, Switzerland) · 2025Article
- Crucial key performance indicators for hospital evaluation: A scoping review.Journal of education and health promotion · 2025Review
- Hospital performance evaluation indicators: a scoping review.BMC health services research · 2024Article
- Identification and Prioritization of Critical Factors Affecting the Performance of Iranian Public Hospitals Using the Best-Worst Method: A Prospective Study.Iranian journal of medical sciences · 2022Article
- Analyzing the key performance indicators of circular supply chains by hybrid fuzzy cognitive mapping and Fuzzy DEMATEL: evidence from healthcare sector.Environment, development and sustainability · 2022Article
- Selecting the most suitable organizational structure for hospitals: an integrated fuzzy FUCOM-MARCOS method.Cost effectiveness and resource allocation : C/E · 2022Article
- Macroeconomic and Social Indicators to Launch the PM-Based VBHC Model in the Healthcare System in Poland.International journal of environmental research and public health · 2022Article
- Identifying the key factors of subsidiary supervision and management using an innovative hybrid architecture in a big data environment.Financial innovation · 2021Article
- Evaluation of hospital disaster preparedness by a multi-criteria decision making approach: The case of Turkish hospitals.International journal of disaster risk reduction : IJDRR · 2020Article
- Performance Evaluation of Community Hospitals in Thailand: An Analysis Based on the Balanced Scorecard Concept.Iranian journal of public health · 2020Article
- A Decision-Making Algorithm for Rearchitecting of Healthcare Facilities to Minimize Nosocomial Infections Risks.International journal of environmental research and public health · 2020Article
- Identification of Key Performance Indicators for Hospital Management Using an Extended Hesitant Linguistic DEMATEL Approach.Healthcare (Basel, Switzerland) · 2019Article
- Use of a Modified DANP-mV Model to Improve Quality of Life in Rural Residents: The Empirical Case of Xingshisi Village, China.International journal of environmental research and public health · 2019Article
- COVID-19 critical success factors in Indian healthcare industry-A DEMATEL approach.Journal of multi-criteria decision analysisArticle
Corrections and comments
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Performance analysis is an important way for hospitals to achieve higher efficiency and effectiveness in providing services to their customers. The performance of the healthcare system can be measured by many indicators, but it is difficult to improve them simultaneously due to the limited resources. A feasible way is to identify the central and influential indicators to improve healthcare performance in a stepwise manner. In this paper, we propose a hybrid multiple criteria decision making (MCDM) approach to identify key performance indicators (KPIs) for holistic hospital management. First, through integrating evidential reasoning approach and interval 2-tuple linguistic variables, various assessments of performance indicators provided by healthcare experts are modeled. Then, the decision making trial and evaluation laboratory (DEMATEL) technique is adopted to build an interactive network and visualize the causal relationships between the performance indicators. Finally, an empirical case study is provided to demonstrate the proposed approach for improving the efficiency of healthcare management. The results show that "accidents/adverse events", "nosocomial infection", ''incidents/errors", "number of operations/procedures" are significant influential indicators. Also, the indicators of "length of stay", "bed occupancy" and "financial measures" play important roles in performance evaluation of the healthcare organization. The proposed decision making approach could be considered as a reference for healthcare administrators to enhance the performance of their healthcare institutions.
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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.