ArticleBMC health services research2017
Service provider perceptions of transitioning from audio to video capability in a telehealth system: a qualitative evaluation.
Article in BMC health services research, 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 14 papers, 1 of them a synthesis that pooled it.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
14 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Psychological Factors That Contribute to the Use of Video Consultations in Health Care: Systematic Review.Journal of medical Internet research · 2024Pooled it
- EMS dispatchers' perceptions of the implementation of video streaming: facilitators and barriers - a qualitative interview study.BMC emergency medicine · 2026Article
- Unlocking the promise of virtual care in hospitals: the Smarter Hospitals Project protocol.BMC health services research · 2025Article
- Cancer genetic counseling via telegenetics and telephone: A qualitative study exploring the experience of patients and genetic counselors in an Australian cancer genetics context.Journal of genetic counseling · 2025Article
- Practitioners' perspectives on preparing for and delivering remote psychological support in Nepal, Perú and the United States during COVID-19.Psychology and psychotherapy · 2023Article
- Disparities in Audio-only Telemedicine Use Among Medicare Beneficiaries During the Coronavirus Disease 2019 Pandemic.Medical care · 2021Article
- Health policy experts' perspectives on implementing mental health specialist video consultations in routine primary care - a qualitative interview study.BMC health services research · 2021Article
- The effect of the COVID-19 pandemic on working practices of UK primary care optometrists.Ophthalmic & physiological optics : the journal of the British College of Ophthalmic Opticians (Optometrists) · 2021Article
- Development and Operation of a Video Teleconsultation System Using Integrated Medical Equipment Gateway: a National Project for Workers in Underserved Areas.Journal of medical systems · 2020Article
- Perspectives of Psychotherapists and Psychiatrists on Mental Health Care Integration Within Primary Care Via Video Consultations: Qualitative Preimplementation Study.Journal of medical Internet research · 2020Article
- Using clinical simulation to study how to improve quality and safety in healthcare.BMJ simulation & technology enhanced learning · 2020Article
- Comparing Telemedicine and Face-to-Face Consultation Based on the Standard Smoking Cessation Program for Nicotine Dependence: Protocol for a Randomized Controlled Trial.JMIR research protocols · 2019Article
- Process evaluation of a behaviour change approach to improving clinical practice for detecting hereditary cancer.BMC health services research · 2019Article
- Telemedicine and Health Equity During COVID-19 in Pediatric Gastroenterology.Journal of pediatric health care : official publication of National Association of Pediatric Nurse Associates & PractitionersArticle
Corrections and comments
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Authors and funding
8 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundTelephone consultation and triage services are increasingly being used to deliver health advice. Availability of high speed internet services in remote areas allows healthcare providers to move from telephone to video telehealth services. Current approaches for assessing video services have limitations. This study aimed to identify the challenges for service providers associated with transitioning from audio to video technology.
methodsUsing a mixed-method, qualitative approach, we observed training of service providers who were required to switch from telephone to video, and conducted pre- and post-training interviews with 15 service providers and their trainers on the challenges associated with transitioning to video. Two full days of simulation training were observed. Data were transcribed and analysed using an inductive approach; a modified constant comparative method was employed to identify common themes.
resultsWe found three broad categories of issues likely to affect implementation of the video service: social, professional, and technical. Within these categories, eight sub-themes were identified; they were: enhanced delivery of the health service, improved health advice for people living in remote areas, safety concerns, professional risks, poor uptake of video service, system design issues, use of simulation for system testing, and use of simulation for system training.
conclusionsThis study identified a number of unexpected potential barriers to successful transition from telephone to the video system. Most prominent were technical and training issues, and personal safety concerns about transitioning from telephone to video media. Addressing identified issues prior to implementation of a new video telehealth system is likely to improve effectiveness and uptake.
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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.