Evidence map›Paper›PMID 28775188›Full record

SynthesisBMJ open2017

Telehealth and patient satisfaction: a systematic review and narrative analysis.

Clemens Scott Kruse, Nicole Krowski, Blanca Rodriguez, Lan Tran, Jackeline Vela, Matthew Brooks

3 registry-linked trialsAbstract readSystematic Review
PubMed Full text at PMC Publisher
In one paragraph

Synthesis in BMJ open, 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. It is linked to 3 registered trials, which are not on this map. Cited by 608 papers, 9 of them syntheses that pooled it.

0numbers the graph read from it
0cells of the map it votes in
608citing papers in PubMed, 9 pooled it
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

NCT04098978 nacompletednot on this mapstarted 2020, after this paper: background citation

Before-after Comparison of Pharmacist Drug Therapy Management in Pediatric Hypertension

TypeinterventionalSponsorUniversity of Louisiana MonroeRan2020 to 2021Enrolled266ConditionsHypertension, Blood PressureArmsPharmacist Drug Therapy Management
NCT04534868 naunknown statusnot on this mapstarted 2020, after this paper: background citation

Evaluation of Patients Acceptance and Satisfaction With Teledermoscopy at the General Practionner's Office for the Detection of Skin Cancer in a Rural Area.

TypeinterventionalSponsorCliniques universitaires Saint-Luc- Université Catholique de LouvainRan2020 to 2021Enrolled100ConditionsSkin Cancer, Patient Acceptance of Health Care, Patient SatisfactionArmstaking macroscopic and dermoscopic pictures of suspicious skin lesions
NCT06362850 nacompletednot on this mapstarted 2024, after this paper: background citation

Tele-Support for Emergency Medical Technicians Dealing with Pediatric Cardiac Arrest: a Randomized, Simulation-based Study

TypeinterventionalSponsorMedical University of ViennaRan2024 to 2024Enrolled80ConditionsCardiac ArrestArmsTele-support
3 · Its place in the literature

Who cites it

608 citing papers in PubMed, 9 syntheses or guidelines pooled it.

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  10. Trial
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  16. Variation in Telehealth Use in a National Home Test-to-Treat Program for Acute Respiratory Infections.Telemedicine journal and e-health : the official journal of the American Telemedicine Association · 2026
    Observational
  17. Article
  18. Article
  19. Review
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548 more citing papers are in PubMed but not listed here.

4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

6 authors.

Clemens Scott KruseTexas State University, San Marcos, Texas, USA.ORCID http://orcid.org/0000-0002-7636-1086
Nicole KrowskiTexas State University, San Marcos, Texas, USA.
Blanca RodriguezTexas State University, San Marcos, Texas, USA.
Lan TranTexas State University, San Marcos, Texas, USA.
Jackeline VelaTexas State University, San Marcos, Texas, USA.
Matthew BrooksTexas State University, San Marcos, Texas, USA.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

backgroundThe use of telehealth steadily increases as it has become a viable modality to patient care. Early adopters attempt to use telehealth to deliver high-quality care. Patient satisfaction is a key indicator of how well the telemedicine modality met patient expectations.

objectiveThe objective of this systematic review and narrative analysis is to explore the association of telehealth and patient satisfaction in regards to effectiveness and efficiency.

methodsBoolean expressions between keywords created a complex search string. Variations of this string were used in Cumulative Index of Nursing and Allied Health Literature and MEDLINE.

results2193 articles were filtered and assessed for suitability (n=44). Factors relating to effectiveness and efficiency were identified using consensus. The factors listed most often were improved outcomes (20%), preferred modality (10%), ease of use (9%), low cost 8%), improved communication (8%) and decreased travel time (7%), which in total accounted for 61% of occurrences.

conclusionThis review identified a variety of factors of association between telehealth and patient satisfaction. Knowledge of these factors could help implementers to match interventions as solutions to specific problems.

Indexed as

Patient SatisfactionTelemedicineHumansaccesshome telehealth.patient qualitypatient satisfactionqualitytelecommunicationstelehealthtelemedicine

Identifiers

PMID28775188
PMCPMC5629741

What OpenQuestion holds

Textmetadata
LicenceCC BY-NC
Read underepoch 390

Registered trials

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.