ArticleBMJ open2017
Protocol for a mixed-methods realist evaluation of a health service user feedback system in Bangladesh.
Article in BMJ open, 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 9 papers, 1 of them a synthesis that pooled it.
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Who cites it
9 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Health system responsiveness: a systematic evidence mapping review of the global literature.International journal for equity in health · 2021Pooled it
- Re-envisioning contributory health schemes to achieve equity in the design of financial protection mechanisms in low- and middle-income countries.Health affairs scholar · 2024Article
- Mapping the Multiple Health System Responsiveness Mechanisms in One Local Health System: A Scoping Review of the Western Cape Provincial Health System of South Africa.International journal of health policy and management · 2022Article
- How do patient feedback systems work in low-income and middle-income countries? Insights from a realist evaluation in Bangladesh.BMJ global health · 2021Article
- Innovations in Hemodialysis Care: An Evaluation of Quality and the Patient Experience.Journal of patient experience · 2020Article
- Protocol for the impact of paramedics in NHS primary care: application of realist approaches to improve understanding and support intelligent policy and future workforce planning.British paramedic journal · 2019Article
- Dealing with context in logic model development: Reflections from a realist evaluation of a community health worker programme in Nigeria.Evaluation and program planning · 2019Article
- Article
- Key strategies to improve systems for managing patient complaints within health facilities - what can we learn from the existing literature?Global health action · 2018Review
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
6 authors.
Funding
Abstract
introductionResponsiveness to service users' views is a widely recognised objective of health systems. A key component of responsive health systems is effective interaction between users and service providers. Despite a growing literature on patient feedback from high-income settings, less is known about effectiveness of such systems in low-income and middle-income countries. METHODOLOGY AND ANALYSIS: This paper disseminates the protocol for an 18-month 'RESPOND' project that aims to evaluate the system of collecting and responding to user feedback in Bangladesh. This mixed-method study uses a realist evaluation approach to examine user feedback systems at two Upazila health complexes in Comilla District of Bangladesh, and comprises three steps: (1) initial theory development; (2) theory validation; and (3) theory refinement and development of lessons learnt. The project also uses (1) process evaluation to understand ETHICS AND DISSEMINATION: Ethics approvals were obtained from the University of Leeds and the Bangladesh Medical Research Council. All data collected for this study will be anonymised, and identifying characteristics of respondents will not appear in a final manuscript or reports. The study findings will be presented at scientific conferences and published in peer-reviewed journals.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.