ArticleJournal of clinical and diagnostic research : JCDR2017
Gap between the Expectations and Perceptions of Students regarding the Educational Services Offered in a School of Nursing and Midwifery.
Article in Journal of clinical and diagnostic research : JCDR, 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 8 papers.
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Who cites it
8 citing papers in PubMed.
- Article
- Impact of unmet expectations in clinical practice on nursing student competencies in a multi-center study.Scientific reports · 2026Article
- Factors influencing empathy level among healthcare professionals: A systematic review and meta-analysis.Journal of education and health promotion · 2025Review
- Evaluation of an online "Train the Trainers" course for family physicians in Pakistan: Expectations vs reality.Journal of family medicine and primary care · 2024Article
- Evaluating educational service quality among dentistry and nursing students with the SERVQUAL model: A cross-sectional study.Journal of Taibah University Medical Sciences · 2022Article
- Evaluation of the educational services quality from the viewpoint of postgraduate students at Kermanshah University of medical sciences in 2019.Journal of education and health promotion · 2021Article
- Assessing the Quality of Educational Services of Iranian Universities of Medical Sciences Based on the SERVQUAL Evaluation Model: A Systematic Review and Meta-Analysis.Iranian journal of medical sciences · 2019Article
- Assessing the educational services quality of health information technology students.Journal of education and health promotion · 2019Article
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3 authors.
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Abstract
introductionAwareness of students' opinions about the various aspects of training provided is an essential factor to evaluate the quality of education.
aimThe aim of this study was to determine the gap between the students' expectations and perceptions from the educational services provided to them in the School of Nursing and Midwifery in Shahrekord University of Medical Sciences. MATERIALS AND
methodsIn this cross-sectional study, 320 students were selected by stratified random sampling method and data were collected by SERVQUAL questionnaire to examine the areas of assurance, responsiveness, empathy, tangibles and confidence. Data analysis was conducted by descriptive (frequency, percentage, mean±SD) and analytical (paired t-test, independent t-test and One-Way ANOVA) statistics in SPSS 20.
resultsThe mean scores of the students' expectations and perceptions of the educational services delivered to them were 4.34±0.63 and 3.56±0.68, respectively, with a significant, negative gap (-0.77±0.77, p<0.001). The lowest gap of quality was derived for assurance (-0.65) followed by reliability (-0.69), accountability (-0.74), and empathy (-0.81), and the greatest gap observed in tangibles (-0.96).
conclusionA negative gap was observed between the students' expectations and perceptions of the quality of educational services delivered to them. This means that the quality of services delivered to students was less than what they expected. The highest gap was related to the tangibles. In order to improve the educational services, paying attention to different areas of quality of educational services, especially, the tangibles, is necessary.
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