ArticleInternational journal of medical education2017
Intercultural communication through the eyes of patients: experiences and preferences.
Article in International journal of medical education, 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 14 papers.
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Who cites it
14 citing papers in PubMed, 42 citations in OpenAlex.
- The impact of language barriers on patients' perception of their physician's involvement in shared decision-making.Frontiers in public health · 2025Article
- Improving pain communication between limited English-speaking Hmong patients, medical interpreters, and health care providers in primary care: A pilot study.Research in nursing & health · 2024Article
- Review
- Yemeni refugees' health literacy and experience with the Dutch healthcare system: a qualitative study.BMC public health · 2023Article
- Article
- A Qualitative Investigation of Factors Affecting Saudi Patients' Communication Experience with Non-Saudi Physicians in Saudi Arabia.Healthcare (Basel, Switzerland) · 2022Article
- Chinese infection-control strategies for COVID-19 prevention: A qualitative study with confirmed cases.Public health nursing (Boston, Mass.) · 2022Article
- Medical educators' experiences on medically unexplained symptoms and intercultural communication-an expert focus group study.BMC medical education · 2022Article
- Intercultural Communication between Long-Stay Immigrants and Catalan Primary Care Nurses: A Qualitative Approach to Rebalancing Power.International journal of environmental research and public health · 2021Article
- Inter-cultural and cross-cultural communication through physicians' lens: perceptions and experiences.International journal of medical education · 2020Article
- Developing a Taxonomy of Communication Techniques and Aids Used By Healthcare Providers During Patient Consultations: Protocol for a Systematic Review.JMIR research protocols · 2020Article
- Barriers and facilitators of patient centered care for immigrant and refugee women: a scoping review.BMC public health · 2020Article
- Association of Patients' Perception of Primary Care Provider Listening With Emergency Department Use.PRiMER (Leawood, Kan.) · 2020Article
- Circling the undefined-A grounded theory study of intercultural consultations in Swedish primary care.PloS one · 2018Article
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Authors and funding
6 authors at 3 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectivesTo explore patients' preferences and experiences regarding intercultural communication which could influence the development of intercultural patient-centred communication training.
methodsThis qualitative study is based on interviews with non-native patients. Thirty non-native patients were interviewed between September and December 2015 about their preferences and experiences regarding communication with a native Dutch doctor. Fourteen interviews were established with an interpreter. The semi-structured interviews took place in Amsterdam. They were focused on generic and intercultural communication skills of doctors. Relevant fragments were coded by two researchers and analysed by the research team by means of thematic network analysis. Informed consent and ethical approval was obtained beforehand.
resultsAll patients preferred a doctor with a professional patient-centred attitude regardless of the doctor's background. Patients mentioned mainly generic communication aspects, such as listening, as important skills and seemed to be aware of their own responsibility in participating in a consultation. Being treated as a unique person and not as a disease was also frequently mentioned. Unfamiliarity with the Dutch healthcare system influenced the experienced communication negatively. However, a language barrier was considered the most important problem, which would become less pressing once a doctor-patient relation was established.
conclusionsRemarkably, patients in this study had no preference regarding the ethnic background of the doctor. Generic communication was experienced as important as specific intercultural communication, which underlines the marginal distinction between these two. A close link between intercultural communication and patient-centred communication was reflected in the expressed preference 'to be treated as a person'.
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