ArticleBMC health services research2017
Identified obstacles and prerequisites in telenurses' work environment - a modified Delphi study.
Article in BMC health services research, 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 11 papers.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Who cites it
11 citing papers in PubMed, 21 citations in OpenAlex.
- Article
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- Explainable machine learning for predicting hospital employees' quality of life using psychosocial work environment data.Frontiers in public health · 2025Article
- A Bibliometric Analysis of Telephone Triage Research to 2021 Using VOSviewer.BioMed research international · 2024Review
- A national survey of rheumatology telephone advice line support in the United Kingdom: frontline perspectives.Rheumatology advances in practice · 2024Article
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- Quality indicators in telephone nursing - An integrative review.Nursing open · 2021Review
- Malpractice claimed calls within the Swedish Healthcare Direct: a descriptive - comparative case study.BMC nursing · 2021Article
- Developing Strategy: A Guide For Nurse Managers to Manage Nursing Staff's Work-related Problems.Asian nursing research · 2020Article
- To feel emotional concern: A qualitative interview study to explore telephone nurses' experiences of difficult calls.Nursing open · 2019Article
- Article
Corrections and comments
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Authors and funding
4 authors at 3 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundTelenursing is an expanding part of healthcare, staffed with registered nurses whose work environment is typical of a call centre. Work-related stress has been shown to be a major problem in nurses' work environments and of importance to the outcome of care, patient safety, nurse job satisfaction and burnout. Today, however, we have a limited understanding of and knowledge about the work environment for telenurses. The aim of the present study is to explore and reach consensus on perceived important obstacles and prerequisites in telenurses' work environment.
methodsA modified Delphi design, using qualitative as well as quantitative data sequentially through three phases, was taken. Data were initially collected via semi-structured interviews (Phase I) and later using a web survey (Phase II-III) between March 2015 and March 2016.
resultsThe findings present a consensus view of telenurses' experiences of important obstacles and prerequisites in their work environment. Central to the findings are the aspects of telenurses having a demanding work, cognitive fatigue and having no opportunity for recovery during the work shift was ranked as important obstacles. Highly ranked prerequisites for managing were being able to focus on one caller at a time, working in a calm and pleasant environment and having technical support 24/7.
conclusionsManagers need to enable telenurses to experience control in their work, provided with possibilities to control their work and to recover during work; shortening work time could improve their work environment. Limited possibilities to perform work might contribute to feelings of stress and inability to perform work.
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