ArticleMalaysian family physician : the official journal of the Academy of Family Physicians of Malaysia2017
An assessment of patient waiting and consultation time in a primary healthcare clinic.
Article in Malaysian family physician : the official journal of the Academy of Family Physicians of Malaysia, 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 51 papers, 1 of them a synthesis that pooled it.
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Who cites it
51 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Pooled it
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- Trends of consultation time, waiting time, and satisfaction in family medicine/primary health care centers in Saudi Arabia: Systematic review and meta-analysis.Journal of family medicine and primary care · 2025Review
- Classifying Patient Complaints Using Artificial Intelligence-Powered Large Language Models: Cross-Sectional Study.Journal of medical Internet research · 2025Article
- Managing consultation duration in primary care: A systematic review with health equity insights.Journal of family medicine and primary care · 2025Review
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- Corrigendum to "Caring for people living with dementia and their informal caregivers: Current perspectives in Malaysia".Malaysian family physician : the official journal of the Academy of Family Physicians of Malaysia · 2025Article
- Towards Integrated and Quality-assured Health Service Delivery: Making a Case for Health Smart Card in the Philippines.Acta medica Philippina · 2025Article
- Translation and psychometric evaluation of the dental patient questionnaire (DPQ).Journal of education and health promotion · 2025Article
- Virtual nurse support to enhance antipsychotic adherence in schizophrenia: A South African perspective.The South African journal of psychiatry : SAJP : the journal of the Society of Psychiatrists of South Africa · 2025Article
- Herpes zoster in older adults: Impact on carbon footprint in the United States.Human vaccines & immunotherapeutics · 2024Article
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- Challenges in Obtaining and Seeking Information Among Breast Cancer Survivors in an Asian Country: a Qualitative Study.Journal of cancer education : the official journal of the American Association for Cancer Education · 2024Article
- Assessment of Patient Waiting Time in Primary Health Care Settings in Rwanda: A Mixed-Method Study.Rwanda journal of medicine and health sciences · 2024Article
- Physically active primary care physicians consult more on physical activity and exercise for patients: A public teaching-hospital study.Sports medicine and health science · 2024Article
- Turnaround Time of Consults in a Primary Care System in Rural Philippines: A Descriptive Retrospective Cohort Study.Acta medica Philippina · 2024Article
- Article
Corrections and comments
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Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Waiting is a common phenomenon in the doctor's waiting room. The purpose of this audit is to assess patient waiting time and doctor consultation time in a primary healthcare clinic and to formulate strategies for improvement. This audit was conducted at a primary care clinic for 4 weeks using the universal sampling method. All patients who attended the clinic during this period was included in the study except for those who required more time to be seen such as those who were critically ill, aggressive or those who came for repeat medication or procedures only without needing to see the doctor. The time of arrival was captured using the queue management system (QMS) and then the patient was given a timing chit which had to be manually filled by the staff at every station. The waiting time for registration, pre-consultation, consultation, appointment, payment and pharmacy were recorded as well as consultation time. The data were entered into the statistical software SPSS version 17 for analysis. version 17. Results showed that more than half of the patients were registered within 15 minutes (53%) and the average total waiting time from registration to seeing a doctor was 41 minutes. Ninety-nine percentage of patients waited less than 30 minutes to get their medication. The average consultation time was 18.21 minutes. The problems identified in this audit were addressed and strategies formulated to improve the waiting and consultation time were carried out including increasing the number of staff at the registration counter, enforcing the staggered appointment system for follow-up patients and improving the queuing system for walk-in patients.
Indexed as
Identifiers
28503269PMC5420318What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.