SynthesisJournal of medical Internet research2017
Web-Based Medical Appointment Systems: A Systematic Review.
Synthesis in Journal of medical Internet research, 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 66 papers.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
66 citing papers in PubMed, 194 citations in OpenAlex.
- Online Scheduling and the Digital Front Door to Unequal Care.Journal of medical Internet research · 2026Article
- Acceptability and Preliminary Evaluation of a Campus-Integrated Digital Platform (Fruto) for University Students' Mental Health Help-Seeking: Sequential Mixed Methods Study.Journal of medical Internet research · 2026Article
- How Online Scheduling Platforms Affect Insurance-Based Disparities in Access to Specialist Outpatient Care in Berlin, Germany: Cross-Sectional Audit Study.Journal of medical Internet research · 2026Article
- Policy Levers for First-Contact Healthcare Provider Choice: A Discrete Choice Experiment in Shanghai's Hierarchical Medical System.Applied health economics and health policy · 2026Article
- Intelligent Patient Appointment Schedules.Healthcare (Basel, Switzerland) · 2026Article
- Satisfaction with primary health care services among patients with chronic diseases: a qualitative study.Frontiers in medicine · 2026Article
- PICO-based assessment and categorization of evidence for digital health interventions: an inductive framework development.Frontiers in digital health · 2026Review
- Application of artificial intelligence in oral health management: challenges and opportunities.Frontiers in medicine · 2026Review
- Are Online Maps and Booking Systems for Antenatal Vaccination Fit for Purpose? A Qualitative Study.Vaccines · 2025Article
- Using mHealth to Support Queensland Mothers and Children From Birth to Two Years: A Longitudinal Study of Connecting2u.Health promotion journal of Australia : official journal of Australian Association of Health Promotion Professionals · 2025Article
- Physicians' Experiences Using Secure Messaging for Diabetes Management: A Qualitative Study.JMIR diabetes · 2025Article
- Facilitators for Routine Medical Checkups Use from the Perspective of Primary Care Providers: A qualitative study.Pakistan journal of medical sciences · 2025Article
- Patient Adoption of Digital Use Cases in Family Medicine and a Nuanced Implementation Approach for Family Doctors: Quantitative Web-Based Survey Study.JMIR formative research · 2025Article
- What is the current state of anxiety and its related factors in Chinese patients undergoing colonoscopy? A cross-sectional study.BMC psychology · 2025Article
- Stakeholders' experiences, perceptions and satisfaction with an electronic appointment system: a qualitative content analysis.BMC health services research · 2025Article
- Efficient patient care in the digital age: impact of online appointment scheduling in a medical practice and a university hospital on the "no-show"-rate.Frontiers in digital health · 2025Article
- From Patient Experience to Dental Service Return Visits: A Narrative Review of Strategies for Improving Dental Care Services.Journal of patient experience · 2025Article
- [Telehealth: a digital strategy for demand management in primary health care facilities in ChileTelessaúde: uma estratégia digital para a gestão da demanda na atenção primária à saúde no Chile].Revista panamericana de salud publica = Pan American journal of public health · 2025Article
- Implementing epic fast pass for echocardiogram and endoscopy to improve healthcare access and utilization.npj health systems · 2024Article
- The Effects of the COVID-19 Pandemic on Age-Based Disparities in Digital Health Technology Use: Secondary Analysis of the 2017-2022 Health Information National Trends Survey.Journal of medical Internet research · 2024Observational
6 more citing papers are in PubMed but not listed here.
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
5 authors at 4 institutions in 1 country.
Funding
Abstract
backgroundHealth care is changing with a new emphasis on patient-centeredness. Fundamental to this transformation is the increasing recognition of patients' role in health care delivery and design. Medical appointment scheduling, as the starting point of most non-urgent health care services, is undergoing major developments to support active involvement of patients. By using the Internet as a medium, patients are given more freedom in decision making about their preferences for the appointments and have improved access.
objectiveThe purpose of this study was to identify the benefits and barriers to implement Web-based medical scheduling discussed in the literature as well as the unmet needs under the current health care environment.
methodsIn February 2017, MEDLINE was searched through PubMed to identify articles relating to the impacts of Web-based appointment scheduling.
resultsA total of 36 articles discussing 21 Web-based appointment systems were selected for this review. Most of the practices have positive changes in some metrics after adopting Web-based scheduling, such as reduced no-show rate, decreased staff labor, decreased waiting time, and improved satisfaction, and so on. Cost, flexibility, safety, and integrity are major reasons discouraging providers from switching to Web-based scheduling. Patients' reluctance to adopt Web-based appointment scheduling is mainly influenced by their past experiences using computers and the Internet as well as their communication preferences.
conclusionsOverall, the literature suggests a growing trend for the adoption of Web-based appointment systems. The findings of this review suggest that there are benefits to a variety of patient outcomes from Web-based scheduling interventions with the need for further studies.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.