ArticleEuropean child & adolescent psychiatry2017
Identifying the determinants of perceived quality in outpatient child and adolescent mental health services from the perspectives of parents and patients.
Article in European child & adolescent psychiatry, 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 16 papers, 2 of them syntheses that pooled it.
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Who cites it
16 citing papers in PubMed, 2 syntheses or guidelines pooled it, 26 citations in OpenAlex.
- User involvement in adolescents' mental healthcare: a systematic review.European child & adolescent psychiatry · 2022Pooled it
- Pooled it
- Article
- User Satisfaction with Child and Adolescent Mental Health Services: Factor Structure of the Experience of Service Questionnaire (ESQ) in Norway and the UK.Administration and policy in mental health · 2025Article
- The outpatient experience questionnaire for child and adolescent mental health services: reliability and validity following a nationwide survey.Journal of patient-reported outcomes · 2025Article
- User satisfaction in child and adolescent mental health service: Comparison of background, clinical and service predictors for adolescent and parent satisfaction.Health expectations : an international journal of public participation in health care and health policy · 2023Article
- Caregiver Satisfaction and Perceptions of Trauma-Focused Cognitive Behavioral Therapy.Journal of child & adolescent trauma · 2022Article
- Parents' perspectives on user participation and shared decision-making in adolescents' inpatient mental healthcare.Health expectations : an international journal of public participation in health care and health policy · 2022Article
- Are parents' geographical origin associated with their evaluation of child and adolescent mental health services? Results from a national survey in Norway.European child & adolescent psychiatry · 2021Article
- Parent- and therapist-rated treatment satisfaction following routine child cognitive-behavioral therapy.European child & adolescent psychiatry · 2021Article
- Determinants of caregiver satisfaction with child neurodevelopmental assessment in neuropaediatric clinics.BMC health services research · 2021Article
- I'm not a diagnosis: Adolescents' perspectives on user participation and shared decision-making in mental healthcare.Scandinavian journal of child and adolescent psychiatry and psychology · 2020Article
- Evaluation of Patient Satisfaction in a State Reference Center of Bipolar Disorder.The journal of behavioral health services & research · 2019Article
- Treatment satisfaction following routine outpatient cognitive-behavioral therapy of adolescents with mental disorders: a triple perspective of patients, parents and therapists.European child & adolescent psychiatry · 2019Article
- Experience and perceived quality of care of patients and their attendants in a specialized mental hospital in Bangladesh.International journal of mental health systems · 2019Article
- Patient satisfaction with mental health services based on Andersen's Behavioral Model.Canadian journal of psychiatry. Revue canadienne de psychiatrie · 2018Article
Corrections and comments
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Authors and funding
9 authors at 2 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
This cross-sectional survey adopting a multiple-informant perspective explores the factors that influence perceived quality (i.e., therapeutic alliance and satisfaction) in an outpatient setting within child and adolescent mental health services (CAMHS). A total of 1433 participants (parents, n = 770, and patients, n = 663) attending or having attended (drop-out) outpatient units participated in the study. The outcome measures were satisfaction (Client Satisfaction Questionnaire) and the therapeutic alliance (Helping Alliance Questionnaire). The determinants of these quality indicators were socio-demographic variables (e.g., age, gender, and mother's socio-economic status), factors related to the extent of difficulties (number of reasons for the consultation, number of people who referred the child to the CAMHS), the approach to treatment at outset (agreeing to the consultation, feeling reassured at the first appointment), the organizational friendliness (secretary, waiting room, waiting time for the first appointment) and the organization of the therapy (frequency of sessions, time for questions, change of therapist). The approach to treatment at outset, accessibility by phone, satisfaction with the frequency of the sessions and having enough time for questions were the factors that consistently explain the quality indicators from both perspectives (patients and parents). In contrast, the socio-demographic variables as well as the extent of difficulties and factors related to the organizational friendliness and the organization of the therapy (frequency of sessions, change of therapist) were not related to the quality indicators. This study identifies key determinants of the quality indicators from the perspective of patients and parents that should be considered to improve CAMHS care quality. First appointments should be carefully prepared, and clinicians should centre care on the needs and expectations of patients and parents.
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