ArticleHealth policy and technology2017
Barriers and facilitators of a near real-time feedback approach for measuring patient experiences of hospital care.
Article in Health policy and technology, 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. It is linked to trial NCT03837912 (Intervention Based on the Use of Patient Feedback Collected for Improving Patient Safety in Spanish Primary Care), which is not on this map. Cited by 7 papers, 1 of them a synthesis that pooled it.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Intervention Based on the Use of Patient Feedback Collected for Improving Patient Safety in Spanish Primary Care (PC) Centres
Who cites it
7 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Evaluating Digital Maturity and Patient Acceptability of Real-Time Patient Experience Feedback Systems: Systematic Review.Journal of medical Internet research · 2019Pooled it
- Exploring a Co-Designed Approach for Healthcare Quality Improvement-Learning Through Developmental Evaluation.Healthcare (Basel, Switzerland) · 2025Article
- Parental Perspectives on Pediatric Surgical Recovery: Narrative Analysis of Free-Text Comments From a Postoperative Survey.JMIR perioperative medicine · 2024Article
- Co-designing Healthcare Quality Improvement: The Kovacs Burns & George Orientation Guide.Journal of patient experience · 2024Article
- Use of Daily Web-Based, Real-Time Feedback to Improve Patient and Family Experience.Journal of patient experience · 2024Article
- Article
- The Relational Aspects of Care Questionnaire: item reduction and scoring using inpatient and accident and emergency data in England.Patient related outcome measures · 2018Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
4 authors.
Funding
Abstract
objectivesTo contribute towards the current policy directive and recommendations outlined in the Francis Report (1) to strengthen relational aspects of hospital care and increase the use of a near real-time feedback (RTF) approach. This article offers insight into the challenges and enablers faced when collecting near real-time feedback of patient experiences with trained volunteers; and using the data to facilitate improvements.
methodsFeedback was collected from staff and volunteers before, during and after a patient experience data collection. This took the form of both formal mixed methods data collections via interviews, surveys and a diary; and informal anecdotal evidence, collected from meetings, workshops, support calls and a networking event.
resultsVarious challenges and enablers associated with the RTF approach were identified. These related to technology, the setting, volunteer engagement and staff engagement. This article presents the key barriers experienced followed by methods suggested and utilised by staff and volunteers in order to counteract the difficulties faced.
conclusionsThe results from this evaluation suggest that a near real-time feedback approach, when used in a hospital setting with trained volunteers, benefits from various support structures or systems to minimise the complications or burden placed on both staff and volunteers.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.