Evidence map›Paper›PMID 28233221›Full record

ArticleJournal of general internal medicine2017

The Association of Team-Specific Workload and Staffing with Odds of Burnout Among VA Primary Care Team Members.

Christian D Helfrich, Joseph A Simonetti, Walter L Clinton, Gordon B Wood, Leslie Taylor, Gordon Schectman, Richard Stark, Lisa V Rubenstein, Stephan D Fihn, Karin M Nelson

Registry-linked trialAbstract read
In one paragraph

Article in Journal of general internal medicine, 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. It is linked to trial NCT04356274 (Participatory System Dynamics vs Audit and Feedback), which is not on this map. Cited by 65 papers.

0numbers the graph read from it
0cells of the map it votes in
65citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

NCT04356274 naenrolling by invitationnot on this mapstarted 2019, after this paper: background citation

Participatory System Dynamics vs Audit and Feedback: A Cluster Randomized Trial of Mechanisms of Implementation Change to Expand Reach of Evidence-based Addiction and Mental Health Care

TypeinterventionalSponsorPalo Alto Veterans Institute for ResearchRan2019 to 2027Enrolled720ConditionsPTSD, Depression, Alcohol Use Disorder, Opioid Use DisorderArmsParticipatory System Dynamics (PSD), Audit and Feedback (AF)
3 · Its place in the literature

Who cites it

65 citing papers in PubMed.

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  8. Observational
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  14. Primary care staff members' experiences with managing electronic health record inbox messages.Journal of the American Medical Informatics Association : JAMIA · 2025
    Article
  15. Article
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5 more citing papers are in PubMed but not listed here.

4 · The record

Corrections and comments

5 · Who and what money

Authors and funding

10 authors.

Christian D HelfrichSeattle-Denver Center of Innovation for Veteran-Centered and Value-Driven Care VA Puget Sound Puget Sound Health Care System, US Department of Veterans Affairs, Seattle, WA, USA. christian.helfrich@va.gov.
Joseph A SimonettiSeattle-Denver Center of Innovation for Veteran-Centered and Value-Driven Care VA Puget Sound Puget Sound Health Care System, US Department of Veterans Affairs, Seattle, WA, USA.
Walter L ClintonOffice of Analytics and Business Intelligence, US Department of Veterans Affairs, Seattle, WA, USA.
Gordon B WoodOffice of Analytics and Business Intelligence, US Department of Veterans Affairs, Seattle, WA, USA.
Leslie TaylorOffice of Analytics and Business Intelligence, US Department of Veterans Affairs, Seattle, WA, USA.
Gordon SchectmanVA Office of Patient Care Services, Washington, DC, USA.
Richard StarkVA Office of Clinical Operations, Washington, DC, USA.
Lisa V RubensteinCenter for the Study of Healthcare Innovation, Implementation, & Policy, Greater Los Angeles VA, Sepulveda, CA, USA.
Stephan D FihnSeattle-Denver Center of Innovation for Veteran-Centered and Value-Driven Care VA Puget Sound Puget Sound Health Care System, US Department of Veterans Affairs, Seattle, WA, USA.
Karin M NelsonSeattle-Denver Center of Innovation for Veteran-Centered and Value-Driven Care VA Puget Sound Puget Sound Health Care System, US Department of Veterans Affairs, Seattle, WA, USA.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

backgroundWork-related burnout is common in primary care and is associated with worse patient safety, patient satisfaction, and employee mental health. Workload, staffing stability, and team completeness may be drivers of burnout. However, few studies have assessed these associations at the team level, and fewer still include members of the team beyond physicians.

objectiveTo study the associations of burnout among primary care providers (PCPs), nurse care managers, clinical associates (MAs, LPNs), and administrative clerks with the staffing and workload on their teams.

designWe conducted an individual-level cross-sectional analysis of survey and administrative data in 2014.

participantsPrimary care personnel at VA clinics responding to a national survey. MAIN MEASURES: Burnout was measured with a validated single-item survey measure dichotomized to indicate the presence of burnout. The independent variables were survey measures of team staffing (having a fully staffed team, serving on multiple teams, and turnover on the team), and workload both from survey items (working extended hours), and administrative data (patient panel overcapacity and average panel comorbidity). KEY

resultsThere were 4610 respondents (estimated response rate of 20.9%). The overall prevalence of burnout was 41%. In adjusted analyses, the strongest associations with burnout were having a fully staffed team (odds ratio [OR] = 0.55, 95% CI 0.47-0.65), having turnover on the team (OR = 1.67, 95% CI 1.43-1.94), and having patient panel overcapacity (OR = 1.19, 95% CI 1.01-1.40). The observed burnout prevalence was 30.1% lower (28.5% vs. 58.6%) for respondents working on fully staffed teams with no turnover and caring for a panel within capacity, relative to respondents in the inverse condition.

conclusionsComplete team staffing, turnover among team members, and panel overcapacity had strong, cumulative associations with burnout. Further research is needed to understand whether improvements in these factors would lower burnout.

Indexed as

Primary Health CareUnited States Department of Veterans AffairsBurnout, ProfessionalCross-Sectional StudiesFemaleHealth PersonnelHumansMalePatient Care TeamPersonnel Staffing and SchedulingPhysicians, Primary CareUnited StatesWorkloadburnoutpatient-centered medical homeprimary care staffingprimary care workloadteam-based care

Identifiers

PMID28233221
PMCPMC5481228

What OpenQuestion holds

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Registered trials

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.