ArticleIndustrial health2017
Suppressing emotion and engaging with complaining customers at work related to experience of depression and anxiety symptoms: a nationwide cross-sectional study.
Article in Industrial health, 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 13 papers.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
13 citing papers in PubMed, 18 citations in OpenAlex.
- Depressive symptoms and work in Indigenous people.Journal of affective disorders · 2025Article
- High Emotional Demands at Work and Poor Mental Health in Client-Facing Workers.International journal of environmental research and public health · 2022Article
- Mental health symptoms among dependent contractors in Korea: a cross-sectional study based on the Fifth Korean Working Condition Survey.Annals of occupational and environmental medicine · 2022Article
- Factors Related to Psychological Well-Being as Moderated by Occupational Class in Korean Self-Employed Workers.International journal of environmental research and public health · 2021Article
- Emotional Demand and Mental Health in Korean Employees.International journal of environmental research and public health · 2021Article
- Factors that Affect Depression and Anxiety in Service and Sales Workers Who Interact With Angry Clients.Safety and health at work · 2021Article
- Surface-acting emotional labor predicts depressive symptoms among health care workers over a 2-year prospective study.International archives of occupational and environmental health · 2021Article
- An Insight into the Anxiolytic and Antidepressant-Like Proprieties ofLife (Basel, Switzerland) · 2021Article
- Factors related to depressive symptoms in Korean self-employed workers.Annals of occupational and environmental medicine · 2021Article
- Prevalence of somatic and psychiatric morbidity across occupations in Switzerland and its correlation with suicide mortality: results from the Swiss National Cohort (1990-2014).BMC psychiatry · 2020Article
- Anxiety, Depression and Sleep Disturbance among Customer-Facing Workers.Journal of Korean medical science · 2019Article
- Mental disorders among workers in the healthcare industry: 2014 national health insurance data.Annals of occupational and environmental medicine · 2018Article
- Association of Emotional Labor, Self-efficacy, and Type A Personality with Burnout in Korean Dental Hygienists.Journal of Korean medical science · 2017Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
4 authors at 2 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Our aim was to investigate the relationship between suppressing emotion and engaging with complaining customers at work and experience of depression and anxiety symptoms. We used nationally representative data from the Korean Working Condition Survey with 15,669 paid customer service workers. Job characteristics of "Engaging with Complaints", "Suppressing Emotion", experience of depression and anxiety symptoms were measured by self-reported questionnaires. Gender specific odds ratios (OR) and 95% confidence intervals (95% CI) were calculated using multivariate logistic regression after controlling for age, income, education level, job satisfaction, and working hours per week. The results showed that people who were 'Always Engaging with Complaints' (OR: 3.81, 95% CI: 1.83-7.96 for male, OR: 3.98, 95% CI: 2.07-7.66 for female) and 'Always Suppressing Emotion' (OR: 2.33, 95% CI: 1.33-4.08 for male, OR: 2.83, 95% CI: 1.67-4.77 for female) were more likely to experience depression and anxiety symptoms compared to those 'Rarely Engaging with Complaints' and 'Rarely Suppressing Emotion', respectively. Additionally, there was an interactive relationship between those job characteristics. Our nationwide study demonstrates that mental health problems are incrementally related to how much service workers must engage with complaining customers and suppressing emotion at work.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.