ArticlePloS one2017
Workplace interpersonal conflicts among the healthcare workers: Retrospective exploration from the institutional incident reporting system of a university-affiliated medical center.
Article in PloS one, 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 23 papers, 1 of them a synthesis that pooled it.
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Who cites it
23 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Characteristics of Nurse Managers' Conflict Management Competency. A Systematic Review.Journal of advanced nursing · 2025Pooled it
- Interventions for improving resilience among healthcare workers: a systematic map.Npj mental health research · 2026Review
- Entrepreneurial Instincts of Nurses and Midwives in Ghana.Nursing open · 2025Article
- Identifying most important predictors for suicidal thoughts and behaviours among healthcare workers active during the Spain COVID-19 pandemic: a machine-learning approach.Epidemiology and psychiatric sciences · 2025Article
- A Scoping Review of Interprofessional Simulation-Based Team Training Programs.Simulation in healthcare : journal of the Society for Simulation in Healthcare · 2025Article
- The impact of generative AI'S information delivery methods on emotional exhaustion among bullying roles in the medical workplace.Frontiers in public health · 2025Article
- Changing the conversation: impact of guidelines designed to optimize interprofessional facilitation of simulation-based team training.Advances in simulation (London, England) · 2024Article
- Conflict in the EMS Workforce: An Analysis of an Open-Ended Survey Question Reveals a Complex Assemblage of Stress, Burnout, and Pandemic-Related Factors Influencing Well-Being.International journal of environmental research and public health · 2023Article
- Nurses' Experiences of Conflict Management at a Teaching Hospital in Namibia: A Qualitative Study.Journal of nursing management · 2023Article
- Nurses' perception of work and life under COVID-19 pandemic conditions: a qualitative study.Frontiers in public health · 2023Article
- 'Us versus them': A social identity perspective of internal medicine trainees.Perspectives on medical education · 2022Article
- Work Stressors and Intention to Leave the Current Workplace and Profession: The Mediating Role of Negative Affect at Work.International journal of environmental research and public health · 2022Article
- Interpersonal Conflict between Clinicians in the Delivery of Palliative and End-of-Life Care for Critically Ill Patients: A Secondary Qualitative Analysis.Journal of palliative medicine · 2022Article
- [An Analysis of Tasks of Nurses Caring for Patients with COVID-19 in a Nationally-Designated Inpatient Treatment Unit].Journal of Korean Academy of Nursing · 2022Article
- Workplace interpersonal conflict in prehospital emergency: Concept analysis.Journal of education and health promotion · 2021Article
- Developing Strategy: A Guide For Nurse Managers to Manage Nursing Staff's Work-related Problems.Asian nursing research · 2020Article
- Interprofessional Service Learning in Medical Education: a Year-Over-Year Assessment of Student Feedback.Medical science educator · 2020Article
- Nurses' perceptions about the influence of the labor environment in the use of psychoactive substances.Revista brasileira de medicina do trabalho : publicacao oficial da Associacao Nacional de Medicina do Trabalho-ANAMT · 2020Article
- Using scenarios to explore conflict management practices of nurse unit managers in public hospitals.Curationis · 2019Article
- Causes of conflict between clinical and administrative staff in hospitals.Journal of education and health promotion · 2019Article
Corrections and comments
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Authors and funding
8 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveThere have been concerns about the workplace interpersonal conflict (WIC) among healthcare workers. As healthcare organizations have applied the incident reporting system (IRS) widely for safety-related incidents, we proposed that this system might provide a channel to explore the WICs.
methodsWe retrospectively reviewed the reports to the IRS from July 2010 to June 2013 in a medical center. We identified the WICs and typed these conflicts according to the two foci (task content/process and interpersonal relationship) and the three properties (disagreement, interference, and negative emotion), and analyzed relevant data.
resultsOf the 147 incidents with WIC, the most common related processes were patient transfer (20%), laboratory tests (17%), surgery (16%) and medical imaging (16%). All of the 147 incidents with WIC focused on task content or task process, but 41 (27.9%) also focused on the interpersonal relationship. We found disagreement, interference, and negative emotion in 91.2%, 88.4%, and 55.8% of the cases, respectively. Nurses (57%) were most often the reporting workers, while the most common encounter was the nurse-doctor interaction (33%), and the majority (67%) of the conflicts were experienced concurrently with the incidents. There was a significant difference in the distribution of worker job types between cases focused on the interpersonal relationship and those without (p = 0.0064). The doctors were more frequently as the reporter when the conflicts focused on the interpersonal relationship (34.1%) than not on it (17.0%). The distributions of worker job types were similar between those with and without negative emotion (p = 0.125).
conclusionsThe institutional IRS is a useful place to report the workplace interpersonal conflicts actively. The healthcare systems need to improve the channels to communicate, manage and resolve these conflicts.
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