ArticleBMC family practice2017
Experiencing integration: a qualitative pilot study of consumer and provider experiences of integrated primary health care in Australia.
Article in BMC family practice, 2017. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 20 papers.
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Who cites it
20 citing papers in PubMed.
- A formative assessment of client characteristics associated with missed appointments in integrated primary care services in rural Arizona.Journal of evaluation in clinical practice · 2024Article
- Client perspectives on primary care integration in a rural-serving behavioral health center.Journal of integrated care (Brighton, England) · 2024Article
- Healthcare workers' perceptions and experiences of primary healthcare integration: a scoping review of qualitative evidence.The Cochrane database of systematic reviews · 2023Article
- Healthcare workers' perceptions and experiences of primary healthcare integration: a scoping review of qualitative evidence.The Cochrane database of systematic reviews · 2023Article
- Patient advocates' views of patient roles in interprofessional collaborative practice in primary care: A constructivist grounded theory study.Health & social care in the community · 2022Article
- Article
- What do patients experience? Interprofessional collaborative practice for chronic conditions in primary care: an integrative review.BMC primary care · 2022Review
- The Rising Burden of Diabetes-Related Blindness: A Case for Integration of Primary Eye Care into Primary Health Care in Eswatini.Healthcare (Basel, Switzerland) · 2021Review
- A critical realist evaluation of an integrated care project for vulnerable families in Sydney, Australia.BMC health services research · 2020Article
- Exploring the Team Climate of Health and Social Care Professionals Implementing Integrated Care for Older People in Europe.International journal of integrated care · 2020Article
- Key stakeholder experiences of an integrated healthcare pilot in Australia: a thematic analysis.BMC health services research · 2020Article
- More that unites us than divides us? A qualitative study of integration of community health and social care services.BMC family practice · 2020Article
- Communication and Coordination Processes Supporting Integrated Transitional Care: Australian Healthcare Practitioners' Perspectives.International journal of integrated care · 2020Article
- A critical synthesis of the role of the pharmacist in oral healthcare and management of medication-related osteonecrosis of the jaw.BDJ open · 2020Article
- Integrating health care in Australia: a qualitative evaluation.BMC health services research · 2019Article
- Explaining experiences of community-dwelling older adults with a pro-active comprehensive geriatric assessment program - a thorough evaluation by interviews.BMC geriatrics · 2019Article
- The Generation of Integration: The Early Experience of Implementing Bundled Care in Ontario, Canada.The Milbank quarterly · 2018Article
- Does service integration improve technical quality of care in low-resource settings? An evaluation of a model integrating HIV care into family planning services in Kenya.Health policy and planning · 2017Article
- Interaction at the primary-secondary care interface: Patients' and physicians' perceptions of teleconsultations.Digital healthArticle
- How Do Older People Experience Person-Centred Integrated Care? An Integrative Review of the Evidence.International journal of integrated careArticle
Corrections and comments
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Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundThe terms integration and integrated care describe the complex, patient-centred strategies to improve coordination of healthcare services. Frameworks exist to conceptualise these terms, but these have been developed from a professional viewpoint. The objective of this study was to explore consumers' and providers' concepts, expectations and experience of integrated care. A key focus was whether frameworks developed from a professional perspective are effective models to explore people's experiences.
methodsA qualitative pilot study was undertaken at one Australian multidisciplinary primary health care centre. Semi-structured interviews were conducted with consumers (N = 19) and staff (N = 10). Data were analysed using a framework analysis approach.
resultsConsumers' experience of integrated care tended to be implicit in their descriptions of primary healthcare experiences more broadly. Experiences related to the typologies involved clinical and functional integration, such as continuity of providers and the usefulness of shared information. Staff focused on clinical level integration, but also talked about a cultural shift that demonstrated normative, professional and functional integration.
conclusionsExisting frameworks for integration have been heavily influenced by the provider and organisational perspectives. They are useful for conceptualising integration from a professional perspective, but are less relevant for consumers' experiences. Consumers of integrated primary health care may be more focussed on relational aspects of care and outcomes of care.
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