ArticleThe British journal of general practice : the journal of the Royal College of General Practitioners2016
The patient, the doctor, and the patient's loyalty: a qualitative study in French general practice.
Article in The British journal of general practice : the journal of the Royal College of General Practitioners, 2016. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 16 papers.
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Who cites it
16 citing papers in PubMed.
- Positive and negative experiences and emotions of older patients before, during and after hospital admission: patient journey mapping.BMC geriatrics · 2026Article
- Patients' loyalty to primary care institutions and associated factors in China: a cross-sectional study.BMC health services research · 2025Article
- Factors influencing intentional non-utilization of healthcare: a study using the Andersen model.Frontiers in public health · 2025Article
- Patients' perceptions of the announcement of cancer diagnosis in Morocco "Cancer patients cases treated in the Fez-Meknes Region".Journal of education and health promotion · 2024Article
- How can physicians' professional reputation be damaged? Patients', nurses' and physicians' viewpoints.Journal of medical ethics and history of medicine · 2024Article
- Unique patterns of healthcare utilization following the opening of the Samson Assuta Ashdod University Hospital.Scientific reports · 2023Article
- Patient Satisfaction as a Determinant of Patient Loyalty to the Dentist in Dental Clinics.Journal of patient experience · 2023Article
- A named GP increases self-reported access to health care services.BMC health services research · 2022Article
- Patient satisfaction and loyalty in Japanese primary care: a cross-sectional study.BMC health services research · 2021Article
- Article
- What Factors Determine the Patients' Choice in Finding Their Office Urologist?Patient preference and adherence · 2021Article
- Continuity of care is associated with satisfaction with local health care services.BMC family practice · 2020Article
- What role does the GP play for emergency department utilizers? A qualitative exploration of respiratory patients' perspectives in Berlin, Germany.BMC family practice · 2020Article
- Understanding patient satisfaction and loyalty in public and private primary health care.Journal of public health research · 2020Article
- Patients' preferences in selecting family physician in primary health centers: a qualitative-quantitative approach.BMC family practice · 2020Article
- Health Service Utilisation, Detection Rates by Family Practitioners, and Management of Patients with Common Mental Disorders in French Family Practice.Canadian journal of psychiatry. Revue canadienne de psychiatrie · 2017Article
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Authors and funding
5 authors.
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Abstract
backgroundThe term loyalty can be defined as the attachment that characterises someone who consistent in their feelings, affections, or habits. By introducing the Declaration of General Practitioner (or preferred doctor declaration) in 2004, France adopted a formal incentive for patients to be faithful to their doctor since it entailed optimal coverage of medical care by their national health insurance There has been no research evaluating the impact of this measure and to determine the components of doctor-patient loyalty.
aimTo explore what builds and maintains patients' loyalty to their GP. DESIGN AND
settingQualitative study based on semi-structured interviews close to Paris (the département of Yvelines'), France.
methodTwenty-eight patients were interviewed in five surgeries of self-employed GPs with different demographics. Interviews were transcribed and a thematic analysis conducted to categorise the data. Phenomenological analysis was used to analyse the transcripts.
resultsPatient loyalty is based mainly on trust. Trust can be reinforced by certain comforting factors such as the ability to listen, a sense of carefulness, and the quality of care. Loyalty is both a dynamic construct and a relational exchange subject to various influences. Patients find advantages in being loyal. The model of the 'family doctor' has always been the archetype of loyalty for several generations within one family. A GP's inability to meet all of the patient's requirements is not necessarily a determining factor in breaking the patient's loyalty.
conclusionLoyalty is more complex than commonly assumed and involves dimensions of trust, listening, quality of care, availability, and familiarity. The observations drawn out from this study warrant a larger scale investigation.
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