ArticleThe British journal of general practice : the journal of the Royal College of General Practitioners2016
Investigating the relationship between consultation length and patient experience: a cross-sectional study in primary care.
Article in The British journal of general practice : the journal of the Royal College of General Practitioners, 2016. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 60 papers, 2 of them syntheses that pooled it.
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Who cites it
60 citing papers in PubMed, 2 syntheses or guidelines pooled it.
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- A scale assessing doctor-patient communication in a context of acute conditions based on a systematic review.PloS one · 2018Pooled it
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- Building Trust in a Newly Established Physician-Patient Relationship: A Scoping Review.Health expectations : an international journal of public participation in health care and health policy · 2026Article
- Facilitators of good consultations in primary health care clinics in Botswana: a qualitative study of patients' and doctors' views.BMC primary care · 2026Article
- Global health worker visit time variation: A systematic review.Health policy OPEN · 2026Article
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- Experiences of families using an early example of a neighbourhood multidisciplinary care team for children and young people in Birmingham, UK: a qualitative exploration of acceptability.Frontiers in pediatrics · 2026Article
- Development and Validation of the Arabic Short Assessment of Patient Satisfaction (Ar-SAPS) in General Practice Clinics of a Tertiary Academic Hospital.Healthcare (Basel, Switzerland) · 2025Article
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- Strengthening the first antenatal visit to improve maternal health: results from a cross-sectional study in Bantul, Indonesia.BMC pregnancy and childbirth · 2025Article
- Consultation time and communication patterns in outpatient care: an observational study in South Korea.BMC health services research · 2025Observational
- Patient-Registered Nurse Communication: Exploring Patients' Expectations and Experience in Primary Care Consultations.Health expectations : an international journal of public participation in health care and health policy · 2025Observational
- Assessing Health Literacy Among Hospitalized Patients: A Cross-Sectional Study in Silesia, Poland.Healthcare (Basel, Switzerland) · 2025Article
- Is Disease Stability an Attainable Chronic Obstructive Pulmonary Disease Treatment Goal?American journal of respiratory and critical care medicine · 2025Review
- Impact of face masks on empathy and communication in head and neck cancer patients: a case-control study.Frontiers in oncology · 2025Article
- Completion Rate and Satisfaction With Online Computer-Assisted History Taking Questionnaires in Orthopedics: Multicenter Implementation Report.JMIR medical informatics · 2024Article
- Visit Experience and Fulfillment of Care Needs in Primary Care Differs for Video Visits Compared to In-person and Chat Visits.Journal of general internal medicine · 2024Article
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7 authors.
Funding
Abstract
backgroundLonger consultations in primary care have been linked with better quality of care and improved health-related outcomes. However, there is little evidence of any potential association between consultation length and patient experience.
aimTo examine the relationship between consultation length and patient-reported communication, trust and confidence in the doctor, and overall satisfaction. DESIGN AND
settingAnalysis of 440 videorecorded consultations and associated patient experience questionnaires from 13 primary care practices in England.
methodPatients attending a face-to-face consultation with participating GPs consented to having their consultations videoed and completed a questionnaire. Consultation length was calculated from the videorecording. Linear regression (adjusting for patient and doctor demographics) was used to investigate associations between patient experience (overall communication, trust and confidence, and overall satisfaction) and consultation length.
resultsThere was no evidence that consultation length was associated with any of the three measures of patient experience (P >0.3 for all). Adjusted changes on a 0-100 scale per additional minute of consultation were: communication score 0.02 (95% confidence interval [CI] = -0.20 to 0.25), trust and confidence in the doctor 0.07 (95% CI = -0.27 to 0.41), and satisfaction -0.14 (95% CI = -0.46 to 0.18).
conclusionThe authors found no association between patient experience measures of communication and consultation length, and patients may sometimes report good experiences from very short consultations. However, longer consultations may be required to achieve clinical effectiveness and patient safety: aspects also important for achieving high quality of care. Future research should continue to study the benefits of longer consultations, particularly for patients with complex multiple conditions.
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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.