ArticleNursing open2016
Patient complaints about health care in a Swedish County: characteristics and satisfaction after handling.
Article in Nursing open, 2016. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 11 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
11 citing papers in PubMed.
- Healthcare Professionals' Responses to Complaints: A Qualitative Interview Study With Patients, Carers and Healthcare Professionals Using the Theoretical Domains Framework and COM-B Model.Health expectations : an international journal of public participation in health care and health policy · 2024Article
- Impact Analysis of COVID-19 Pandemic on Hospital Reviews on Dianping Website in Shanghai, China: Empirical Study.Journal of medical Internet research · 2024Article
- Do national policies for complaint handling in English hospitals support quality improvement? Lessons from a case study.Journal of the Royal Society of Medicine · 2022Article
- Satisfaction among non-conveyed patients and significant others when discharged at the scene by the ambulance service: an exploratory cross-sectional survey.BMC emergency medicine · 2022Article
- Reporting violations of European Charter of Patients' Rights: analysis of patient complaints in Croatia.BMC medical ethics · 2021Article
- Translational health technology and system schemes: enhancing the dynamics of health informatics.Health information science and systems · 2020Article
- Patient Complaints: Patients' and Physicians' Interaction in Handling Complex Requests of Care.Journal of patient experience · 2020Article
- Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights.BMJ quality & safety · 2020Review
- Patients' complaints regarding healthcare encounters and communication.Nursing open · 2018Article
- Unhappy Patients Are Not Alike: Content Analysis of the Negative Comments from China's Good Doctor Website.Journal of medical Internet research · 2018Article
- Patient satisfaction with prehospital emergency care following a hip fracture: a prospective questionnaire-based study.BMC nursing · 2018Article
Corrections and comments
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Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
aimTo describe patient complaints and to examine possible associations between healthcare providers' statements and reports of satisfaction/dissatisfaction.
designA retrospective and descriptive design was used to examine filed complaints.
methodsComplaints from one Patient Advisory Committee in Sweden in 2011 was examined using three different protocols/reading guides (
resultsLess than one-third of the complainants were satisfied after handling and with healthcare providers' statements about the complaint. The most frequent causes for dissatisfaction were that the healthcare provider 'did not tell the truth' or 'gave insufficient information'. There was a statistically significant association with dissatisfaction if the statement from the healthcare provider included the category 'disagree/defend themselves'. Four categories were associated with being satisfied and the associations were statistically significant when two or more of these were combined.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.