ArticleMedical care research and review : MCRR2018
Rating Communication in GP Consultations: The Association Between Ratings Made by Patients and Trained Clinical Raters.
Article in Medical care research and review : MCRR, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 14 papers.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
14 citing papers in PubMed.
- Residents' Communication Skills and Patient-Centered Care: An Eight- year Observational Study from Lebanon.Advances in medical education and practice · 2026Article
- Discussions about physical activity in general practice: analysis of video-recorded consultations.The British journal of general practice : the journal of the Royal College of General Practitioners · 2025Article
- The Dynamics of Doctor-Patient Communication During Remote Consultations: Qualitative Study Among Norwegian Contract General Practitioners.Journal of medical Internet research · 2025Article
- Doctor-patient communication skills: a survey on knowledge and practice of Iranian family physicians.BMC family practice · 2021Article
- Patient Experience Drivers of Overall Satisfaction With Care in Cancer Patients: Evidence From Responders to the English Cancer Patient Experience Survey.Journal of patient experience · 2020Article
- Evaluating provider communication in pediatric chronic kidney disease care using a global coding system.Patient education and counseling · 2020Article
- Codebook for rating clinical communication skills based on the Calgary-Cambridge Guide.BMC medical education · 2020Article
- Evaluating Simulated Consultation Videos in Teaching Patient-Centered General Practice.MedEdPublish (2016) · 2020Article
- Consultation skills of final year medical students in Sweden: video-recorded real-patient consultations in primary health care assessed by Calgary-Cambridge Global Consultation Rating Scale, a pilot study.MedEdPublish (2016) · 2019Article
- The Evaluation of Physicians' Communication Skills From Multiple Perspectives.Annals of family medicine · 2018Article
- Interior renovation of a general practitioner office leads to a perceptual bias on patient experience for over one year.PloS one · 2018Observational
- Associations between diagnostic activity and measures of patient experience in primary care: a cross-sectional ecological study of English general practices.The British journal of general practice : the journal of the Royal College of General Practitioners · 2018Article
- Investigating the meaning of 'good' or 'very good' patient evaluations of care in English general practice: a mixed methods study.BMJ open · 2017Article
- Article
Corrections and comments
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Authors and funding
13 authors.
Funding
Abstract
Patient evaluations of physician communication are widely used, but we know little about how these relate to professionally agreed norms of communication quality. We report an investigation into the association between patient assessments of communication quality and an observer-rated measure of communication competence. Consent was obtained to video record consultations with Family Practitioners in England, following which patients rated the physician's communication skills. A sample of consultation videos was subsequently evaluated by trained clinical raters using an instrument derived from the Calgary-Cambridge guide to the medical interview. Consultations scored highly for communication by clinical raters were also scored highly by patients. However, when clinical raters judged communication to be of lower quality, patient scores ranged from "poor" to "very good." Some patients may be inhibited from rating poor communication negatively. Patient evaluations can be useful for measuring relative performance of physicians' communication skills, but absolute scores should be interpreted with caution.
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