ArticlePatient preference and adherence2016
Comparison of pharmacist and public views and experiences of community pharmacy medicines-related services in England.
Article in Patient preference and adherence, 2016. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 31 papers, 4 of them syntheses that pooled it.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
31 citing papers in PubMed, 4 syntheses or guidelines pooled it, 49 citations in OpenAlex.
- Systematic review on the effects of the physical and social aspects of community pharmacy spaces on service users and staff.Perspectives in public health · 2022Pooled it
- Global prevalence and types of complementary and alternative medicines use amongst adults with diabetes: systematic review and meta-analysis.European journal of clinical pharmacology · 2021Pooled it
- Pharmacy-based management for depression in adults.The Cochrane database of systematic reviews · 2019Pooled it
- Patient and public perspectives of community pharmacies in the United Kingdom: A systematic review.Health expectations : an international journal of public participation in health care and health policy · 2018Pooled it
- Experiences of patients with heart failure with medicines at transition intervention: Findings from the process evaluation of the Improving the Safety and Continuity of Medicines management at Transitions of care (ISCOMAT) programme.Health expectations : an international journal of public participation in health care and health policy · 2022Trial
- Prevalence and Management of Drug-Related Problems in Chronic Kidney Disease Patients by Severity Level: A Subanalysis of a Cluster Randomized Controlled Trial in Community Pharmacies.Journal of managed care & specialty pharmacy · 2018Trial
- Evaluating the effect of computer-based education on pharmacist behaviour regarding point-of-care testing.Exploratory research in clinical and social pharmacy · 2025Article
- Pharmacy Customers' Attitudes Towards Expanded Pharmacy Services in Croatia.Pharmacy (Basel, Switzerland) · 2024Article
- Patient perspectives on the vital primary care role of community pharmacists in Nova Scotia, Canada: qualitative findings from the PUPPY Study.The International journal of pharmacy practice · 2024Article
- Patient Satisfaction With Public Pharmacy Services: Structural and Policy Implications From Greece.Cureus · 2024Article
- Article
- Consumer perceptions of community pharmacists' involvement in antimicrobial stewardship: A quantitative study.Exploratory research in clinical and social pharmacy · 2023Article
- Factors impacting job satisfaction among pharmacists in the Arab world: A qualitative study.Saudi pharmaceutical journal : SPJ : the official publication of the Saudi Pharmaceutical Society · 2023Article
- Experiences and Expectations of Ethnic Minorities and Majorities towards Community Pharmacy Medicines-Related Services in Estonia.International journal of environmental research and public health · 2022Article
- Attitudes towards video communication for New Medicine Service at community pharmacies - A qualitative pilot study.Exploratory research in clinical and social pharmacy · 2022Article
- Public Perception of Pharmacists in Poland.International journal of environmental research and public health · 2022Article
- Challenges for Polish Community Pharmacists in Provision of Services to Immigrants and Non-Polish-Speakers in 2018.Medical science monitor : international medical journal of experimental and clinical research · 2021Article
- Rapid realist review of the role of community pharmacy in the public health response to COVID-19.BMJ open · 2021Review
- Pharmacy Services beyond the Basics: A Qualitative Study to Explore Perspectives of Pharmacists towards Basic and Enhanced Pharmacy Services in Pakistan.International journal of environmental research and public health · 2020Article
- Engaging patients to access the community pharmacy medicine review service after discharge from hospital: a cross-sectional study in England.International journal of clinical pharmacy · 2019Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
5 authors at 1 institution in 1 country.
Funding
Abstract
backgroundServices provided by community pharmacists designed to support people using medicines are increasing. In England, two national services exist: Medicine Use Reviews (MUR) and New Medicines Service (NMS). Very few studies have been conducted seeking views of the public, rather than service users, on willingness to use these services or expectations of these services, or determined whether views align with pharmacist perceptions.
objectiveTo compare the perceptions of pharmacists and the general public on medicines-related services, particularly MUR and NMS services.
methodsTwo parallel surveys were conducted in one area of England: one involved the general public and was administered using a street survey, and the other was a postal survey of community pharmacists. Similar questionnaires were used, seeking views of services, awareness, reasons for using services, and perceived benefits.
resultsResponse rates were 47.2% (1,000/2,012 approached) for the public and 40.8% (341/836) for pharmacists. Few people had experienced a discussion in a private consultation room or were aware of the two formal services, although their willingness to use them was high. Pharmacists estimated time spent on service provision as 10 minutes for MUR and 12 minutes for NMS, which aligned with acceptability to both pharmacists and the public. Pharmacists underestimated the willingness of the public to wait for an informal discussion or to make appointments for formal services. Both pharmacists and the public had high expectations that services would be beneficial in terms of increasing knowledge and understanding, but public expectations and experiences of services helping to sort out problems fell well below pharmacists' perceptions. People who had experienced a pharmacy service had different perceptions of pharmacists.
conclusionViews differed regarding why people use services and key aspects of service delivery. For services to improve, the pharmacy profession needs a better awareness of what the public, especially those with potential to benefit from services, view as acceptable and desirable.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.